contact us

You can contact us by using our pop-up web chat option, email, or phone. Our teams often work remotely, so please do not send your enquiry by post.

call us

  • Bookings & Pre Departure Enquiries

    Monday to Friday
    8:30 am to 8 pm / Saturday 9 am to 6 pm / Sunday 10 am to 5 pm
    Christmas Eve 9 am to 1 pm
    Closed Christmas Day
    Boxing Day 10 am to 4 pm
    28th - 30th December 9 am to 7 pm
    New Years Eve 9 am to 6pm
    Closed New Years Day

    BEFORE YOU CRUISE
    royalcustomerserviceuk@rccl.com
  • Post Departure Enquiries
    AFTER YOUR CRUISE
    9 am - 5 pm / 7 days a week
    Lost Luggage and Lost & Found
    customerrelationsuk@rccl.com
  • Local call rates apply, if calling from a mobile provider please check rates with your supplier, if calling Internationally or from onboard one of our ships charges will be significantly more and you should check this before calling.
     
    Media Enquiries
    UK Press office
    Please note that this e-mail address is for enquiries from the UK Media only. The Press Office does not have access to customer booking information and is unable to transfer calls. For all customer enquiries, please use the pre or post-departure contact details listed above and a member of the team will be happy to assist you.
    RoyalCaribbeanUK@bcw-global.com

    Company registered in England and Wales. Company registered number 07366612 VAT number 102 8339 40

My Personas

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