MOBILITY DISABILITIES

Our goal is to make all our guests as comfortable as possible, both on and off the ship. Our cruise ships have spacious corridors to accommodate 180 degree turns for wheelchairs. Most decks are accessible through automatic doors and all public rooms feature entrances with gradual inclines.

 

MOBILITY DISABILITIES

Our goal is to make all our guests as comfortable as possible, both on and off the ship. Our cruise ships have spacious corridors to accommodate 180 degree turns for wheelchairs. Most decks are accessible through automatic doors and all public rooms feature entrances with gradual inclines.

WHEELCHAIRS

We provide complimentary wheelchair assistance for embarkation and disembarkation only. If you would like to have a wheelchair or scooter during the cruise, you are welcome to bring your own or hire one from of the companies below who will deliver it your stateroom on the ship:

Scootaround (formerly CareVacations)
Phone: +1 888-441-7575
Local: +1 204-982-0657
Fax: +1 204-478-1172
Email: info@scootaround.com



Special Needs at Sea
Phone: +1 800-513-4515
Local: +1 954-585-0575 
Fax: +1 800-513-4516
Email: info@specialneedsgroup.com

You may bring and use wheelchairs, mobility scooters and other assistive devices onboard our ships. Due to safety reasons, Segways may not be used onboard.

WHEELCHAIRS

We provide complimentary wheelchair assistance for embarkation and disembarkation only. If you would like to have a wheelchair or scooter during the cruise, you are welcome to bring your own or hire one from of the companies below who will deliver it your stateroom on the ship:

Scootaround (formerly CareVacations)
Phone: +1 888-441-7575
Local: +1 204-982-0657
Fax: +1 204-478-1172
Email: info@scootaround.com



Special Needs at Sea
Phone: +1 800-513-4515
Local: +1 954-585-0575 
Fax: +1 800-513-4516
Email: info@specialneedsgroup.com

You may bring and use wheelchairs, mobility scooters and other assistive devices onboard our ships. Due to safety reasons, Segways may not be used onboard.

ASSISTIVE DEVICES

Assistive devices including mobility scooters must be stored and recharged in your stateroom so fire doors, corridors and lift areas are kept clear for emergency evacuation. When parked throughout the ship, they must be parked out of the way to allow safe and easy access by other guests and crew members.

Assistive devices should fit through a standard stateroom entry doorway which is at least 58.4 cm (23 inches) wide. We offer accessible staterooms which have wider doors which are at least 81.3 cm (32 inches) wide and may accommodate larger devices. If you have an assistive device larger than 81.3 cm (32 inches) wide, please contact our Access Department for assistance.

Note: crewmembers are not permitted to lift assistive devices.

ASSISTIVE DEVICES

Assistive devices including mobility scooters must be stored and recharged in your stateroom so fire doors, corridors and lift areas are kept clear for emergency evacuation. When parked throughout the ship, they must be parked out of the way to allow safe and easy access by other guests and crew members.

Assistive devices should fit through a standard stateroom entry doorway which is at least 58.4 cm (23 inches) wide. We offer accessible staterooms which have wider doors which are at least 81.3 cm (32 inches) wide and may accommodate larger devices. If you have an assistive device larger than 81.3 cm (32 inches) wide, please contact our Access Department for assistance.

Note: crewmembers are not permitted to lift assistive devices.

SERVICES PROVIDED

  • ●  Early boarding
  • ●  Cruise transfers utilising a specialised bus or van with a lift or ramp
  • ●  Boarding and departure assistance
  • ●  Lifts for one pool and one whirlpool on each ship in the fleet
  • ●  Accessible Blackjack tables in the casino
  • ●  Accessible Guest Relations Desk

 

SERVICES PROVIDED

  • ●  Early boarding
  • ●  Cruise transfers utilising a specialised bus or van with a lift or ramp
  • ●  Boarding and departure assistance
  • ●  Lifts for one pool and one whirlpool on each ship in the fleet
  • ●  Accessible Blackjack tables in the casino
  • ●  Accessible Guest Relations Desk

 

To customize your accommodations to meet your specific needs, please complete the Guest Special Needs Form
To customize your accommodations to meet your specific needs, please complete the Guest Special Needs Form

We encourage you notify us of your needs at the time of booking, to guarantee the availability of specific equipment or services. Please note that 60 days' advanced notice is needed for sign-language interpreting and 30 days' advanced notice if you need special-needs equipment or services. If we do not receive enough advance notice, we will make reasonable efforts to provide requested equipment and/or services. You must provide 72 hours' advance notice if you are travelling with a group of 10 or more passengers with disabilities.
 
 
 
 

MORE INFORMATION

Call our Access Department on (AUS) 1800 754 500 or (NZ) 0800 102 123,  or send an email to special_needs@rccl.com, or have your local travel agent or International Representative contact us. 

ADDITIONAL ASSISTANCE

 
Feel free to ask for a Complaint Resolution Official (CRO). Our CROs have been trained and are aware of applicable U.S. Department of Transportation (DOT) disability regulations as well as our policies and procedures regarding guests with disabilities. Our CROs are available at all U.S ports of departure and ships.

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