Why don’t I receive my pre-selected amenities on the first day of the cruise?
Diamond Plus & Pinnacle Club Crown & Anchor Society members are eligible to select complimentary amenities which are delivered to your stateroom once onboard. Amenities are per household and will not be delivered on sailings less than 3 nights.
Only one amenity will be delivered on sailings between 3- and 6- nights. All selections must be made at least 10 days prior to sail date and may be subject to change — should your amenity of choice not be in stock onboard, it will be automatically substituted for an item of similar value. Amenities are delivered throughout the sailing. Not all items will be delivered on the same day.
Members and their travel advisors may contact a Loyalty Specialist to select or make changes to their amenity preferences by calling (800) 526-9723 and pressing 9 at any time during the greeting message. All amenity preferences are per household and are based on the selection made by the primary member in the relationship. Hours of operation: Monday through Friday 8am – 11pm EST; Saturday and Sunday, 9am – 8 pm EST. Amenities are delivered onboard only and will not be shipped to the member post-sailing.
