LIST OF EQUIPMENT AND SERVICES REQUIRING ADVANCE NOTICE
60 days prior to sailing
- Sign language interpretating services
30 days prior to sailing
- Raised toilet seat
- Commode chair
- Shower stool
- Transfer bench
- Service animal relief area
- Large print material
- TTY
- Visual-tactile alert system
- Assistive listening devices
- Medical refrigerator
- Sharp's container
- Distilled water
- Extension cable
- Oxygen supply delivery
- Dialysis supply delivery
- Closed-captioned television
To customise your accommodation to meet your specific needs, please complete the Guest Special Needs Form
To customise your accommodation to meet your specific needs, please complete the Guest Special Needs Form
We encourage you notify us of your needs at the time of booking, to guarantee the availability of specific equipment or services. Please note that 60 days' advanced notice is needed for sign-language interpreting and 30 days' advanced notice if you need special-needs equipment or services. If we do not receive enough advance notice, we will make reasonable efforts to provide requested equipment and/or services. You must provide 72 hours' advance notice if you are travelling with a group of 10 or more passengers with disabilities.
MORE INFORMATION
Call our Access Department (AUS) 1800 754 500 or (NZ) 0800 102 123, or send an email to specialneeds.au@rcclapac.com, or have your local travel agent or International Representative contact us.
ADDITIONAL ASSISTANCE
Feel free to ask for a Complaint Resolution Official (CRO). Our CROs have been trained and are aware of applicable U.S. Department of Transportation (DOT) disability regulations as well as our policies and procedures regarding guests with disabilities. Our CROs are available at all U.S ports of departure and ships.