Questions related to Onboard Guest Services
Feel free to recognize crew members who make your voyage exceptionally memorable. You can visit the Guest Services desk to increase the amount of your gratuities or reward a crew member with an additional cash gratuity at your discretion. Gratuity en...
Yes. Some Royal Caribbean ships* allow for guests to order HD movies on demand as well as: Check their onboard SeaPass account View safety and security information View the Room Service menu * These features are only available on Allure of the Seas®,...
In addition to Royal Caribbean’s traditional SeaPass cards, select Royal Caribbean ships* also feature WOW Bands. These ready‑to‑wear, water-resistant wristbands require just one tap, so you can quickly and efficiently navigate the ship. WOW Bands co...
Just because your ship is docking, doesn't mean your vacation is ending. If you're one of the lucky ones continuing on the following voyage aboard the same ship, we've enhanced our award-winning service to provide a seamless transition for you. Here'...
Babysitting services are not offered onboard any of our ships. However, many Royal Caribbean ships feature a nursery where children aged six months to 36 months can be cared for by trained professionals. Please refer to Kids and Teens Activities for ...
Here are some things you need to know about those moments just after you hop onboard. Head to your Assembly Station to confirm with the shipboard team that you have successfully completed your mandatory safety training on our Royal App. If you did no...
Royal Caribbean works with mobile networks to connect your phone through our fleet’s network provider: "Cellular at Sea". Roaming rates are determined by your mobile provider and can be quite expensive. We recommend you contact your mobile provider f...
Yes. When checking in online, you can choose the option "No onboard expense account" to prevent your children from using their Seapass card for onboard purchases. You can also visit the Guest Services desk once onboard and they’ll assist you.
Once on board, please approach the guest services desk and the staff will be more that glad to book these experiences for you based on availability.
Only onboard credit offered through a promotion can be seen and used through the online cruise planner. Any onboard credit you’ve purchased will be available onboard.
Guests cannot bring electrical extension cords, including power boards or surge protected power boards.
