Questions related to Onboard Guest Services
Only onboard credit offered through a promotion can be seen and used through the online cruise planner. Any onboard credit you’ve purchased will be available onboard.
Photo packages can be purchased pre-cruise with a discount, or onboard. All shipboard photo products and services can be purchased onboard at a Focus Gallery kiosk or via the Royal App. We’re unable to offer sales of any photographic products or ser...
While you’re encouraged to place a deposit on your account, there is no minimum deposit required when setting up a cash account. There is a USD$500 voyage spend limit for sailings seven nights or longer and a USD$300 voyage spend limit for sailings 6...
Guests cannot bring electrical extension cords, including power boards or surge protected power boards.
Yes. When checking in online, you can choose the option "No onboard expense account" to prevent your children from using their Seapass card for onboard purchases. You can also visit the Guest Services desk once onboard and they’ll assist you.
Yes, Royal Caribbean works with cellular networks to provide the ability to connect your device through "cellular at sea". These roaming rates to utilize your device are determined by your cellular provider. Prior to your sailing, it is recommended t...
All ships in the Royal Caribbean International fleet have safes in every stateroom. The safes in the staterooms are mostly electronic combination lock types that the user can set up. They are large enough to hold personal items that might be carried ...
There are limited currency conversion options onboard, however we do accept most major currencies and convert them to US dollars with applicable conversion rates, and at a limit of USD $950 per person per day. There are not always exchange facilities...
Self-Assist Early Departure is for guests who want to be off the ship early and can manage their luggage themselves. Regular departure is for guests who want to use our luggage service and don’t mind an assigned departure time. Please note, wheelchai...
Royal Caribbean no longer offers our in-stateroom babysitting, Sitters at Sea. We’ve made this decision as we are unable to consistently guarantee this service on every sailing. Please know, our Adventure Ocean and Royal Babies & Tots programs remain...
Yes. Each Royal Caribbean cruise ship has many professional photographers onboard that are ready to make your cruise memories last a lifetime. From embarkation and gangway photos at ports of call to formal portaits, our photographers are ready to cap...
Once onboard please check with the Box Office or log into the Royal Caribbean app (App Store or Google Play) to see if there are any available bookings.
The Cruise Compass keeps you in-the-know about everything there is to see and do both onboard and off. Think show times, restaurant open times, when and where bingo will be played, and what shops have sales. It also provides details about the amazing...
Just because your ship is docking, doesn't mean your vacation is ending. If you're one of the lucky ones continuing on the following voyage aboard the same ship, we've enhanced our award-winning service to provide a seamless transition for you. Here'...
Pool/beach towels are available for check out at stations located on the pool deck. Guests must have their SeaPass card in order to check out pool towels. Once used, guests must check in the same number of pool towels that they checked out. If guests...
Feel free to recognize crew members who make your voyage exceptionally memorable. You can visit the Guest Services desk to increase the amount of your gratuities or reward a crew member with an additional cash gratuity at your discretion. Gratuity en...
The Key Guests will enjoy the following exclusive benefits during their cruise vacation: Priority access during The Key designated arrival time (to be communicated via email). Other benefits may apply at specific ports.* Carry-on bag drop off with de...
Looking for your stateroom, a particular restaurant, or activity? Our interactive Wayfinder screens, located in the elevator lobbies, will help get you there. Wayfinders allow you to instantly view a map of the entire ship and are available in Englis...
Here are some things you need to know about those moments just after you hop onboard. Head to your Assembly Station to confirm with the shipboard team that you have successfully completed your mandatory safety training on our Royal App. If you did no...
You can make ship-to-shore calls from your stateroom, 24 hours a day. The cost is $7.95 USD per minute and will be automatically charged to your SeaPass account. Your friends and family can contact the ship by calling (888) 724-7447. Or from outside ...
Royal Caribbean ships may offer religious services as follow: Catholic mass Priests are booked onboard Royal Caribbean ships for Easter, Christmas, Crossings and on some other specific sailings*. Bookings are subject to availability and are not guara...
In addition to Royal Caribbean’s traditional SeaPass cards, select Royal Caribbean ships* also feature WOW Bands. These ready‑to‑wear, water-resistant wristbands require just one tap, so you can quickly and efficiently navigate the ship. WOW Bands co...
Yes. Some Royal Caribbean ships* allow for guests to order HD movies on demand as well as: Check their onboard SeaPass account View safety and security information View the Room Service menu * These features are only available on Allure of the Seas®,...
Royal Caribbean International is a global brand with sailings all around the world. The main language spoken onboard is English. However, on our Culturally Enriching Cruises, like those departing from Mainland China, Mandarin may be used more frequen...
All photos on the Royal Caribbean App must be selected and purchased before the end of the cruise. Note that your photos will not be available in the app after the cruise. You should download your purchased photos from the app while onboard and will ...
