Questions related to Onboard Guest Services
Babysitting services are not offered onboard any of our ships. However, many Royal Caribbean ships feature a nursery where children aged six months to 36 months can be cared for by trained professionals. Please refer to Kids and Teens Activities for ...
Only onboard credit offered through a promotion can be seen and used through the online cruise planner. Any onboard credit you’ve purchased will be available onboard.
While you’re encouraged to place a deposit on your account, there is no minimum deposit required when setting up a cash account. There is a USD$500 daily spend limit for sailings seven nights or longer and a USD$300 daily spend limit for sailings 6 n...
Guests cannot bring electrical extension cords, including power boards or surge protected power boards.
Yes. When checking in online, you can choose the option "No onboard expense account" to prevent your children from using their Seapass card for onboard purchases. You can also visit the Guest Services desk once onboard and they’ll assist you.
Royal Caribbean works with mobile networks to connect your phone through our fleet’s network provider: "Cellular at Sea". Roaming rates are determined by your mobile provider and can be quite expensive. We recommend you contact your mobile provider f...
Safety Deposit boxes are available fleetwide on Royal Caribbean vessels. They are available at the Guest Relations (Purser's) Desk. This service is free of charge unless the key is lost. A nominal fee of $25.00 USD will apply for any lost keys. Safet...
All wedding enquiries should be directed to royalcelebrations@rccl.com, where one of our experienced Wedding Coordinators will be happy to assist with the big day!
There are limited currency conversion options onboard, however we do accept most major currencies and convert them to US dollars with applicable conversion rates, and at a limit of $950 USD per person per day. There are not always exchange facilities...
Just because your ship is docking, doesn't mean your vacation is ending. If you're one of the lucky ones continuing on the following voyage aboard the same ship, we've enhanced our award-winning service to provide a seamless transition for you. Here'...
Pool/beach towels are available for check out at stations located on the pool deck. Guests must have their SeaPass card in order to check out pool towels. Once used, guests must check in the same number of pool towels that they checked out. If a gues...
Feel free to recognize crew members who make your voyage exceptionally memorable. You can visit the Guest Services desk to increase the amount of your gratuities or reward a crew member with an additional cash gratuity at your discretion. Gratuity en...
All ship photo products and services must be either purchased pre-cruise or onboard. Post-cruise sales of any photographic products or services are not available. For more information please visit Ourcruisephotos.
Here are some things you need to know about those moments just after you hop onboard. Head to your Assembly Station to confirm with the shipboard team that you have successfully completed your mandatory safety training on our Royal App. If you did no...
Yes. Some Royal Caribbean ships* allow for guests to order HD movies on demand as well as: Check their onboard SeaPass account View safety and security information View the Room Service menu * These features are only available on Allure of the Seas®,...
In addition to Royal Caribbean’s traditional SeaPass cards, select Royal Caribbean ships* also feature WOW Bands. These ready‑to‑wear, water-resistant wristbands require just one tap, so you can quickly and efficiently navigate the ship. WOW Bands co...
