How do I make a complaint?

We aim for you to have an extraordinary time when you cruise with us and we strive to make your journey great from the moment you book. But sometimes, things don’t go to plan and we’d really like to know. Telling us gives us the chance to say we’re sorry and explain – it also helps us improve things.

Just visit our Contact Us page to find the most suitable email address to share the details with us. If you prefer to call, our teams will be happy to discuss things with you:

Before you leave: 0344 493 4005

Once you're home: 0344 493 2063

All calls charged at local rate