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How do I make a complaint?


We aim for you to have an extraordinary time when you cruise with us and we strive to make your journey great from the moment you book. But sometimes, things don’t go to plan and we’d really like to know. Telling us gives us the chance to say we’re sorry and explain – it also helps us improve things.

Using the link on this page is the easiest way to share the details with us – just pick an option from the menu, complete and submit – we’ll send you an acknowledgement to confirm we’ve received it.

If you prefer to call, our teams will be happy to discuss things with you:

Before you leave: 0344 493 4005
Once you're home: 01932 834119

All calls charged at local rate

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