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Questions related to Air Travel Reservations

Absolutely! When you reserve your cruise with us, we can also handle your air arrangements, so your whole holiday is seamless and worry free. There are many benefits of booking a fly/cruise package, including: Flexibility of your choice of flights on...
Yes, if you book a fly-cruise package, this allows guests to choose the same flights for everyone in their party, (up to 8 individuals at a time) or customize flight schedules for different individuals and pay using multiple credit cards.
All of our airline contracts restrict you from using any additional incentives, coupons or discounts. However, most airlines allow guests to accrue frequent traveller miles. Please contact the airline assigned to determine if your flights qualify for...
Yes, booking your flight with us means you have the option to select the air itinerary that best meets your travel needs.
Most airlines allow complimentary seat selection 24 hours before travel. Earlier, paid seat options may be available and you will need to work with the carrier directly for your selection.
Airlines generally publish their flight availability 10 months prior to the departure date. Flight departure and arrival information is unavailable outside of this timeframe.
If you are holding a non-refundable air reservation, and you need to cancel, no refund will be issued. If you are holding one of our standard flight bookings, admin and cancellation fees vary by airline so we’ll need to check with them directly. If y...
If you purchase air through us, and you miss your flight, we are unable to issue a refund but we will help you to make new arrangements.
Yes. Guests may add flights onto a booking at any stage prior to 7 working days before travel, subject to availability.
If your child is under 2 years old, you may choose to book them a seat or they can sit on your lap for the duration of the flight. We have reduced air rates for infants who do not require a seat, and child rates will apply if they do require a seat. ...
If you have booked your flights with us we will provide full assistance to get you to your cruise. Please contact us on the number provided in your guest ticket booklet for support in getting to the ship. We are unable to provide support for airline ...
Check-in guidelines are determined by the operating carrier for your flights. You can visit the airline's website to check in - usually within 24 hours prior to flight time. To check in online you will need the airline confirmation number which is di...
When you reserve your cruise with us, we can also handle your air arrangements, so your whole holiday is seamless and worry free. There are many benefits of booking a fly/cruise package, including: Flexibility of your choice of flights on your prefer...
Yes, you can cancel your flight. Cancellation penalties vary based on the type of ticket that you purchased and airline rules. If you are holding a non-refundable air reservation, and you need to cancel, no refund will be issued. If you are holding o...
CruiseFly is a revolutionary new service offered by the Marina Bay Cruise Centre Singapore (MBCCS). This service offers guest the convenience of checking in for flights departing the same day of the ship’s arrival into Singapore. With CruiseFly, gues...
Saves time at the airport . Guests do not need to arrive three (3) hours prior to their flight. Guests will only need to arrive one (1) hour before their flight and can proceed to clear immigration directly upon arriving at Singapore Changi Airport. ...
1.   Initial flight and all connecting flights must be with one of the following airlines:  Singapore Airlines SilkAir Air China China Eastern China Southern Qantas Scoot Eva Airways Turkish Airlines 2.   All flights must depart after 2:30 pm from Si...
Guests interested in registering for CruiseFly can do so by visiting Guest Services. Deadline to enroll is by noon on the last day of the cruise.
Airline check-in, boarding passes and baggage transfer to the airport. Note: All check-ins will close 3 hours before the flight departure time.
$28.00 USD per guest (up to 2 pieces of baggage) $9.00 USD for every additional bag. All excess baggage charges are applicable based on respective airline regulations. All prices are inclusive of Goods & Service Tax (GST). Airline excess charges appl...
Payment will be made at the CruiseFly Counter (located at the Marina Bay Cruise Centre Arrival Hall - Level 1). We are only able to process payments made by VISA or Mastercard. We are currently unable to accept cash transactions.
Upon arriving at the Marina Bay Cruise Centre and clearing immigration, guests who registered for theCruiseFly service will collect their baggage at the Arrival Hall (Level 1). Guests then proceed to the CruiseFly counter located at the Arrival Hall ...
Once CruiseFly guests have cleared immigration at Marina Bay Cruise Centre, guests will need to look for the CruiseFly counter at the Arrival Hall (or Baggage Collection Area) on Level 1 where your name will be verified against the registration list.
No. However, there is ground transportation available for an additional cost at the Marina Bay Cruise Centre.
Currently there is a 10% discount when guests register onboard.

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