When will I know if my enrollment to the Loyalty Status Match is complete? What should I do if my status has not been upgraded?

Once you have enrolled, we will verify your information. Your new status may take up to 7 days to be in effect. You will receive a welcome email from the new programs you have enrolled in once your status match is complete.

If it has been more than 7 days since you enrolled, please call us to review your information. It may be because you have a different name, address, phone number or other information listed on your accounts.

Crown & Anchor Society: 1-800-526-9723 or (541) 285-9723 if outside the U.S. and Canada (charges may apply)

Captain's Club: 1-800-760-0654 or 1-316-554-5961 if outside of U.S and Canada (charges may apply)

Venetian Society: 1-888-978-4070 (North America) or call your local Silversea Office (charges may apply)