Testing For All
Safe vacations start with prevention. Every guest and crew member will be required to test negative for SARS-CoV-2 (coronavirus) prior to boarding — and Royal Caribbean will cover the cost of your test for sailings departing on or before 30 January 2021. We’ll continue monitoring everyone’s health onboard with daily temperature checks, rapid testing capabilities, and complimentary in-stateroom medical evaluations whenever needed.
Your Questions Answered:
100% Fresh, Filtered Air
There's nothing like the fresh air of the open ocean, wherever you are onboard. On Royal Caribbean® ships, our HVAC system continuously supplies 100% fresh, filtered air from outdoors to all indoor spaces. You can breathe easy knowing that, thanks to this robust system, the transmission of aerosol particles between spaces (like those from a cough) is extremely low to virtually impossible — as validated in an independent assessment conducted by the University of Nebraska Medical Center onboard a Royal Caribbean ship.
Your Questions Answered:
Medical Grade Cleaning Standards
Royal Caribbean takes great pride in keeping our ships sparkling clean. Now, with guidance from our Healthy Sail Panel, we’re going further than ever before. Our new sanitization protocols rival those at the best hospitals, using disinfectants and techniques approved by the local authorities, like electrostatic fogging to clean frequently and consistently. Plus we’ve reduced the need to touch surfaces wherever possible.
Your Questions Answered:
Less Guests, More Space For Your Family
Everyone now knows the importance of physical distancing. We also know that on vacation you just want to relax. Royal Caribbean ships will sail with fewer guests onboard — no more than 50% of our usual capacity — giving you more distance from others, so you can focus on getting closer to those you care about. Around the ship you’ll find friendly reminders wherever face masks or extra spacing are required. We’ve also outfitted our crew with personal protective gear and reduced the need for contact in all possible interactions.
Your Questions Answered:
Upgraded Medical Facilities & Expert Care
There’s nothing more important than your health and safety. That's why we’ve made our high-quality onboard medical care stronger than ever, with more doctors and nurses on each ship and state-of-the-art equipment enhancements. And in the event of a suspected case of COVID-19, we’re fully prepared with immediate medical evaluations, rapid testing and more critical care beds on each ship.
Your Questions Answered:
What are the qualifications and training of your medical staff onboard?
How is the medical center equipped to handle a possible COVID-19 case?
What is the cost for onboard medical care and testing for COVID-19 related concerns?
Safe, Timely Return Home
In the event a guest or crew member tests positive while we’re sailing. Royal Caribbean has partnered with the local authorities to develop transport protocols to get you home safely.
Your Questions Answered:
You're taken care of
Book by 30 November 2020, and your cruise fare includes the following at no extra cost.
COVID-19 Protections
• 100% Future Cruise Credit if you or someone in your travel party tests positive within three weeks prior to the cruise
• 100% Future Cruise Credit if you or someone in your travel party tests positive at the boarding terminal
• 100% refund for you and your travel party if any of you tests positive during your cruise
• Royal Caribbean will cover COVID-19-related costs up to $25,000 SGD ($20,000 USD) per person in your travel party, for onboard medical costs, cost of any required quarantine, and travel home.
Cruise with Confidence Program
Easily change any cruise reservation made before 30 November 2020 with our Cruise With Confidence program. Learn more.
• Cancel your reservation up to 48 hours before your sail date for any reason and receive a 100% Future Cruise Credit
• OR reschedule your sailing to a later date with no penalty
From pre-boarding testing to getting you back home safely, we've got answers.
Visit our Frequently Asked Questions
Or Call Us at +65 6305 0033
Testing For All Guests
Healthy sailing starts with prevention and diligence. Every guest and crew member will be required to test negative for SARS-CoV-2 (coronavirus) prior to boarding — and Royal Caribbean will cover the cost of your SARS-CoV-2 test for sailings departing on or before 30 January 2021.
Timing
Testing must be completed within 48 to 72 hours prior to boarding. Closer to your sail date, we'll provide clear directions for testing locations.
Who Needs Testing
All guests will be required to take a test.
Test Results
Confirmation of a negative test result will need to be shown at your cruise terminal during check-in. If your test comes back positive, you will receive a 100% refund in the form of a Future Cruise Credit.
Breathe easy with fresh ocean air, no matter where you are onboard. Every Royal Caribbean shipboard HVAC system continuously flows 100% fresh air from outdoors to your stateroom and public areas. Upgraded MERV 13 filters capture aerosols 0.3 to 1 micron in size — fine enough to filter coronavirus, colds and flu.
Medical Grade Cleaning Standards
Royal Caribbean® has always kept its ships sparkling clean. Now, with guidance from our Healthy Sail Panel, we’re going further than ever before to ensure your peace of mind. Our new protocols keep ships safe and sanitized from bow to stern — including your stateroom.
Your stateroom is your home away from home while you’re on vacation, and we’ve enhanced our cleaning protocols so you can unwind safely and stress-free in between adventures. Your stateroom will be sanitized every day while you are out, cleaning all high-touch surfaces with disinfectants and cleaning agents that have been certified by the local authorities. Air quality matters too — know that your room has a continuous flow of 100% fresh air from outside, even if you don't have a balcony or window.
Certified Cleaning Agents
Hospital-grade disinfectants are used daily to clean all high-touch surfaces.
Crisp, Clean Linens
All towels, bedding, and pillows are laundered with hospital-grade detergents at high temperatures.
100% Fresh, Filtered Air
Fresh ocean air is continuously supplied to every stateroom from outside, with a total air change of up to 12 times per hour.
Daily Distanced Service
Your room is only serviced and sanitized by a stateroom attendant while you are out — and there are still towel animal surprises.
Room Service
We know Room Service is your favorite stateroom ritual. And new contactless delivery protocols ensure you’ll enjoy it safely.
Welcome Amenities
Complimentary face mask and hand sanitizing gel are provided upon your arrival.
Safety Briefing
Now you can watch the muster video from the comfort of your in-stateroom television.
Digital Daily Planner
Conveniently access your Cruise Compass from the Royal App on your phone.
Face Mask
Face masks are not required while in your stateroom or balcony.
Per local authorities' requirements, face masks will be worn onboard by crew members and guests to help keep everyone safer. Face masks are required in indoor and outdoor spaces, with some exceptions. In restaurants, cafes, bars or lounges, seated guests may eat and drink without masks. Masks should not be worn in situations where they could get wet, such as at the pool. Masks should not be worn during strenuous exercise, but are required for light workouts. You do not need to wear a mask in your stateroom or on your balcony. Any time you remove your mask, take care to maintain physical distance of at least 2 meters (6 feet) between your travel party and others.
Royal Caribbean ships will sail at no more than 50% occupancy, giving you more distance from others so you can focus on getting closer to those you care about. We’ve added friendly spacing reminders anywhere a little extra guidance may be needed. And implemented safe spacing at restaurants, bars and lounges, shows, Casino Royale℠, and on the pool deck.
More Room to Swim
Pools are limited to 50% capacity to allow for physical distancing. Face masks should not be worn, as a wet mask can cause difficulty in breathing.
Spaced Out Seating
Pool chairs and day beds are disinfected daily and arranged to allow for sufficient space between your group and others.
Increased Sanitization
All public areas and bathrooms are regularly disinfected, including daily electrostatic spraying.
Towels
All pool towels are washed with hospital-grade detergents at high temperatures.
Clean Hands on Deck
Additional touchless Purell hand sanitizer and wipes dispensers are available for you.
Soak Up the Space
Whirlpools are limited in capacity so you can safely enjoy bubbles with your buds.
Less Things to Touch
Order drinks using QR codes to view menus on your phone. And no need to sign or deal with receipts for lower-cost transactions.
Soft Served to You
All self-service ice cream machines will be staffed by crew members.
Poolside Tables
Some tables will be blocked off to give you plenty of space to sit and snack.
Back on Track
Enjoy some exercise on the jogging track during dedicated mask-free hours.
Here for You
Safety ambassadors and crew members will help ensure everyone is safe and following recommendations.
Face masks are required in all areas of the pool deck unless you’re in the water, where you should continue to observe physical distancing
Increased Sanitization
All public areas and bathrooms are regularly disinfected including daily electrostatic spraying.
Clean Hands on Deck
Additional touchless Purell hand sanitizer and wipes dispensers are available for you.
Spaced Out Seating
Chairs and benches are disinfected daily and arranged to allow for a safe distance between your group and others.
FlowRider® & Waterslides
Water activities do not require face masks while riding, but need to be worn while waiting in line.
Dry Slides & Rides
Dry slides and other rides will be sanitized regularly during open hours.
Sports Court
Enjoy instructor-led competitions and drills that give you new ways to exercise while physically distanced.
Mini Golf & Table Tennis
Sanitized equipment can be checked out from the Sports Desk, or sanitizing wipes will be provided for use after each player.
Zip Line
All equipment is sanitized by staff between riders.
Rock Climbing Wall
All gear is sanitized by staff between climbers and liquid chalk has replaced shared regular chalk.
Regular Reminders
Announcements are made periodically to encourage physical distancing and floor markers help direct you where to safely stand.
Here for You
Safety ambassadors and crew members will help ensure everyone is safe and following recommendations.
Face Masks
On Singapore cruises, face masks are required on the outer decks, except while riding the FlowRider.
Other Fleet Favorite Experiences
North Star®
Limited to 4 riders, or 5 riders of the same travel group. Physical distancing is observed. Reserve on Cruise Planner.
Staff and guests must wear face masks until entering the flight tunnel. Physical distancing is observed. Reserve on Cruise Planner.
More Room for You
Indoor venues are limited to 50% capacity with floor markers and directional signage to safely guide you.
Increased Sanitization
All public areas are regularly disinfected including daily electrostatic spraying and frequent disinfecting of high-touch surfaces.
Getting Around
Elevators are limited to four people at a time or your travel group only. Stairs are available as usual and railings are cleaned frequently.
Clean Hands on Deck
Additional touchless Purell hand sanitizer and wipes dispensers are available for you.
Indoor Cafés and Restaurants
Tables and seating are sanitized regularly. Some tables will be blocked for physical distancing.
Bars and Lounges
Tables, seating and bar tops are sanitized regularly. Some seats will be blocked for physical distancing.
Virtual Queuing
Your phone will alert you when it’s your turn to be helped at the Guest Services or Shore Excursions desks.
Private Shopping
Stores will welcome a limited number of shoppers at once, and private appointments are available by request.
Less Things to Touch
Order food and drink using QR codes to view menus on your phone. And no need to sign or deal with receipts for lower-cost transactions.
100% Fresh, Filtered Air
Fresh ocean air from outside is continuously supplied to all public spaces.
Here for You
Safety ambassadors and crew members will help ensure everyone is safe and following recommendations.
Face masks are required. In restaurants, bars and lounges, seated guests may eat and drink without masks.
Upgraded Medical Facilities & Expert Care
Our onboard medical care is now even stronger, with daily temperature checks, fast and free SARS-CoV-2 testing capabilities onboard, and complimentary in-stateroom medical evaluations. We've also added more doctors and nurses at our shipboard Medical Centers and enhanced our state-of-the-art equipment to provide high quality care.
Two Distinct Care Zones
We’ve redesigned the Medical Center into two separate zones, including a dedicated Controlled Care Unit for the management of infectious diseases. Each zone is equipped with its own entrance, critical care beds, restrooms, and lab collection.
Highly Specialized Medical Staff
Each ship’s Medical Center is staffed by, at minimum:
2 Doctors
Specialized physicians with training in acute and intensive medical care, plus experience in Maritime Medicine.
4 Registered Nurses
One of these is the new Infection Control Officer, who ensures all public health and disease control standards are met.
Additional support
If needed, your ship has access to supplementary medical personnel through Aspen Medical and our own internal pool of doctors.
Medical Care Costs
Royal Caribbean will cover any COVID-19 related medical treatment onboard, any required quarantine accommodation once off the ship and travel home, up to the value of $25,000 SGD.
Upgraded Medical Equipment
• Hospital grade ventilators
• Cardiac monitor
• Central oxygen system
• Nebulizers
• Defibrillators and external pacemakers
• EKGs
Therapeutic Treatments
• Antibiotics including IV medications
• Antiretroviral
• Oxygen therapy
Comprehensive Laboratory
• Large range of tests
• Results provided onboard
• Includes PCR rapid testing for COVID-19
Flexibility and protection for your peace of mind
Covid-19 protections
What you need to know
• 100% Future Cruise Credit if you or someone in your travel party tests positive within 3 weeks prior to the cruise
• 100% Future Cruise Credit if you or someone in your travel party tests positive at the boarding terminal
• 100% refund for you and your travel party if any of you tests positive during your cruise
• Royal Caribbean will cover COVID-19-related costs up to $25,000 SGD ($20,000 USD) per person in your travel party, for onboard medical costs, cost of any required quarantine, and travel home
Do you need to change or cancel your cruise?
If you need to change or cancel your cruise, please contact us by phone or submit our online form to cancel your reservation, or call our Royal Customer Service Team (24 hours/ 7 days a week) to change your ship and sail date: 800-256-6649. If you booked with a Travel Advisor, please contact them for assistance. Please know, hold times may be longer than expected. We appreciate your patience.