FREQUENTLY ASKED QUESTIONS
Q : What is the Cruise with Confidence policy?
A : Effective March 6, 2020, the new Cruise with Confidence policy allows our guests to cancel any cruise departing on-or-before September 1, 2020, up to 48 hours before departure, and receive a Future Cruise Credit that can be applied to any future cruise departing in 2020 or 2021.
Q : Do all sailings qualify for “Cruise with Confidence”?
A : The new Cruise with Confidence policy includes all sailings departing on-or-before September 1, 2020 from any port.
Q : How long will I have to redeem my Future Cruise Credit?
A : All Cruise with Confidence Future Cruise Credits must be redeemed on sailings departing on-or-before December 31, 2021.
Q : How do I cancel or move my cruise?
A : If you booked with a Travel Advisor, please contact them for assistance with your cancellation. If you booked directly with us, please give us a call. Remember, you or your Travel Advisor must notify us of your cancellation by phone at least 48 hours before the day you set sail. We appreciate your patience as call volume may be higher than normal.
Q : What happens if there’s a difference in cruise fare between the Future Cruise Credit I receive, and the cruise that I would like to book next?
A : If the cruise fare on your new booking exceeds the Future Cruise Credit’s value, you will have to pay the difference. Alternatively, if the new cruise fare is lower than the Future Cruise Credit’s value, a new Future Cruise Credit will be issued for the remaining balance.
Q : Are Future Cruise Credits interchangeable between Royal Caribbean’s family of brands?
A : No, you’ll have to apply your Future Cruise Credit to a future cruise onboard Royal Caribbean International.
Q : Do standard Final Payment timelines still apply during this timeframe?
A : Yes, full payment is still required at 75 days-to-sailing for departures 1-4 nights in length and 90 days-to-sailing for 5+ nights.
Q : How are Non-Refundable Deposit bookings impacted by this policy update?
A : Non-Refundable Deposit bookings sailing on-or-before September 1, 2020 are eligible for the Cruise with Confidence Policy and follow the same guidelines. Prior to the Final Payment deadline, guests with a Non-Refundable Deposit bookings that wish to change to a different ship or sail date can do so with no fee assessed - the change fee will be waived.
Q : Upon cancellation, will I be credited for any pre-cruise purchases, such as beverage packages, shore excursions, etc.?
A : Yes, pre-cruise purchases will be refunded to the original form of payment.
Q : What precautions are you taking to prevent coronavirus while onboard?
A : From enhanced boarding screening to heightened sanitation at ships and terminals, we are undertaking every measure to safeguard guests and crew. Learn more here.
Q : When it comes to the Cruise with Confidence notification window, what exactly is “up to 48 hours before”?
A : Due to immigration requirements, Royal Caribbean needs a full 48 hours to process your cancellation before your day of departure. Here are day-by-day scenarios below, to help you understand exact timing. It may seem technical, but we’re trying to give you as much time to make your decision as we can. For any additional concerns regarding our Cruise with Confidence cancellation policy, please feel free to contact us at any time before your cruise.