You may have been watching the news and have some concerns about your February 7th, 2020 sailing. We appreciate the CDC’s abundance of caution and their partnership.
None of the four guests being tested by CDC showed any clinical signs or symptoms of coronavirus. One had tested positive onboard for Influenza A. Our records indicate the guests had not been in China since January 26.
We have also been cleared by authorities to depart, as usual. However, to reassure concerned guests, we will delay our departure until Saturday, February 8th, 2020, when we will receive the conclusive test results from CDC.
We know that you may be anxious about boarding the ship – we’re anxious too! So, we’ve decided to push our boarding to February 8th, 2020, at 5:00 PM EST, while we wait for the results from the CDC.
We’ve also made adjustments to our itinerary, which can be found below:
We’ll set sail from Cape Liberty at 10:00 PM on Saturday, February 8th instead of 3:00 PM on Friday, February 7th. Additionally, our visit to Port Canaveral will now be on February 11th from from 7:00 AM to 7:00 PM and to Perfect Day at CocoCay on February 12th from 8:00 AM to 6:00 PM. Unfortunately, we’ll be unable to visit Nassau, Bahamas.
|2/7||Friday||Cape Liberty, New Jersey||-|
|2/8||Saturday||Cruising||Cape Liberty, New Jersey|
|2/10||Monday||Orlando (Port Canaveral), Florida||Cruising|
|2/11||Tuesday||Perfect Day at CocoCay||Orlando (Port Canaveral), Florida|
|2/12||Wednesday||Nassau, Bahamas||Perfect Day at CocoCay|
|2/15||Saturday||Cape Liberty, New Jersey||Cape Liberty, New Jersey|
Given that we have shortened the sailing and modified the itinerary, you’ll receive a 2-day refund in the form of an onboard credit. Plus a pro-rated credit, in the value of 2 days, for any pre-purchased packages such as beverage, internet, or dining. Both credits will be added to your Onboard Account and can be used anywhere on the ship.
Please also take a minute to review our screening and boarding protocols. We have been working with medical experts, public health authorities, and local governments, and in alignment with new stricter CDC protocols, we are tightening our measures to protect guests and crew. These steps are intentionally conservative, and we apologize that they will inconvenience some of our guests.
Until further notice, all ships in the Royal Caribbean Cruises Ltd. fleet will adopt these health screening protocols:
Updated on April 13, 2020
At Royal Caribbean International, the safety and well-being of our guests and crew are always our top priorities. On March 13th, we made the decision to voluntarily suspend our sailings departing from US ports, and later on March 14th we decided to also suspend operations for the remainder of our sailings worldwide. On March 24th, we decided to extend our voluntary suspension until May 11th, 2020. Our goal is to resume operations for most of our ships on May 12th, 2020. Because of announced port closures, there are other itineraries we will be suspending.
• Ships sailing out of Singapore, and ships sailing through Canada have all been impacted differently due to port closures.
◦ Canadian ports will remain closed until July 1st, 2020.
◦ The Port of Singapore will remain closed through May 2020.
As a result of this change, we’re providing you with a 125% Future Cruise Credit to come back and sail with us by December 31st, 2021
• This amount will be based on your total cruise fare paid (or Cruisetour, if applicable). And, we’re giving you a little extra, knowing that this is such a unique circumstance.
• We will automatically issue you your Future Cruise Credit (FCC) via email. So, there’s nothing for you to do! You can expect to receive your FCC by:
◦ Monday, April 13th, 2020, if your sail date was on or before April 10th, 2020, or on Ovation of the Seas April 11th, 2020, Radiance March 14th, 2020, Jewel of the Seas March 19th – May 5th, 2020, and all April 2020 Spectrum of the Seas sailings.
◦ Monday, April 30th, 2020, if your sail date was on or after April 11th, 2020.
• Please know, taxes & fees and any RoyalUp upgrades will be automatically refunded.
• Please note:
◦ If you opted into the Cruise with Confidence 100% Future Cruise Credit for this sailing, you do not qualify for this offer.
◦ And, if you used a Cruise with Confidence certificate on this sailing, you’ll receive a new Future Cruise Certificate for 125% of your total cruise fare value paid, including the value of your original certificate.
◦ If you were impacted by our first global suspension (sailings through April 10th, 2020), and paid additional monetary funds on a new booking within this extended suspension period, you’ll receive two 125% Future Cruise Credits: one for the original booking and another equal to 125% of any monies paid towards cruise fare on the new booking. You are able to opt in to refund one or both via the process below.
Or, if you prefer the lower value in a full refund, we’re happy to process this for you. Given how fluid this situation is, and the opportunity to use the extra credit being offered, you have plenty of time to make up your mind. You have until December 31st, 2021 to request a refund.
• Please contact us to start the refund process, if you’re willing to give up the higher value of your 125% Future Cruise Credit.
• We’ll then deactivate your Future Cruise Credit and process your refund to your original form(s) of payment, which will include any non-refundable deposits.
• To avoid waiting on the phone to cancel, please click here and we will get the process started for you.
• You can expect to receive your refund 30 days after you submit your request.
• Please note: If you used a Cruise with Confidence certificate on this sailing, and you request a refund instead, we’ll refund any NEW funds paid above the certificate amount, and we’ll reinstate your original Cruise with Confidence certificate.
If you purchased Cruise Planner Items:
• You can opt-in to receive an Onboard Credit in the value of 125% of the total Cruise Planner purchases on your reservation.
◦ Click here to request your higher value credit. You can only take advantage of this offer through April 8th, 2020.
• If we don’t hear from you on or before April 8th, 2020, your Cruise Planner purchases will be automatically refunded.
And, if you purchased air or hotel:
• Cancellations for sailings on or before April 10th, 2020:
◦ via Royal Caribbean, these will also be automatically refunded to you.
◦ on your own, please contact the service provider directly for your options with them.
• Cancellations for sailings on or after April 11th, 2020:
◦ if you purchased refundable air or hotel accommodations through Royal Caribbean, they will be automatically refunded to you.
◦ if you booked non-refundable air through Royal Caribbean or booked on your own, please contact the service provider directly for your options with them.
We know, this too shall pass, and we are optimistic that very soon you’ll be excited about planning your next cruise vacation. As always, the most important thing to us will always be the safety of our guests and crew. In the meantime, we’ll continue to monitor the global situation. We wish you good health and truly appreciate your continued loyalty.
We are closely monitoring global developments regarding the coronavirus (COVID-19), and we are being proactive when it comes to protecting the health of our guests, crew, and the communities where we sail.
To comply with guidance from CDC, WHO, public health authorities around the world, and the Cruise Lines International Association (CLIA), we are enhancing our rigorous global boarding and screening measures to protect our guests and crew. These measures are intentionally conservative and apply to anyone boarding our ships, guests and crew alike. We apologize for the inconvenience created by these precautionary measures.
These temporary safety precautions will remain in place for a projected period of 30 days and will continued to be reviewed daily. Updates will be posted daily on this website.
Until further notice, all ships in the Royal Caribbean International fleet will adopt the following health screening protocols:
Mandatory temperature screenings using digital, non-touch scanners are being conducted with guests, crewmembers, and visitors on embarkation day prior to boarding any vessel. If temperature registers about 100.4°F (38°C), the person and his/her travel companions will be referred to a secondary health screening.
Guests who are denied boarding due to screening results will receive compensation.
COVID-19 presents the most serious health risks to older individuals, the immunocompromised, and those with serious, underlying medical conditions. Therefore,
a. Effective Monday, March 16, boarding will be denied to any person age 70 or older, unless the guest provides written verification from a qualified treating physician that certifies the person has no severe, chronic medical condition and is fit to travel.
b. Effective Friday, March 13, boarding will be denied to any person with a severe, chronic medical condition, including those specified by the CDC. Guests of all ages will be screened prior to boarding, regarding underlying health issues that may prevent them from sailing, i.e. chronic heart, lung, liver, or kidney disease, diabetes, HIV/AIDS, or cancer.
Regardless of nationality, boarding will be denied to:
a. Any person who has traveled from, to or through mainland China, Hong Kong, Macau, Europe (See list of restricted European countries below), Iran, or South Korea 15 days prior to embarkation.
b. Any person who has come in contact with anyone with 15-day prior travel to mainland China, Hong Kong, Macau, Europe (See list of restricted European countries below), Iran, or South Korea. The CDC characterizes contact with an individual as coming within six feet (2M) of a person.
c. Any person who within 15 days prior to embarkation, has had contact with, or helped care for, anyone suspected or diagnosed as having COVID-19, or who are currently subject to health monitoring for possible exposure to COVID-19.
d. For Caribbean Itineraries Only: The above parameters will also include Japan, Singapore and Taiwan, along with travel or contact occurring 21 days prior to embarkation.
Secondary, enhanced health screenings will be performed on:
a. Any person who reports feeling unwell or displays flu-like symptoms.
b. Any person who has traveled from, to or through Japan or Thailand in the 15 days prior to embarkation.
c. Any person who is uncertain about contact with individuals who have traveled in the 15 days prior to embarkation from, to or through mainland China, Hong Kong, Macau, Europe (See list of restricted European countries below), Iran, South Korea, Japan, or Thailand.
d. For Caribbean Itineraries Only: Secondary health screening parameters will include the country of Thailand for travel or contact occurring 21 days prior to embarkation.
In some cases, guests presenting certain symptoms in the specialized health screenings may be denied boarding.
All guests who are denied boarding due to these restrictions will receive compensation.
Additional restrictions may be imposed based on local circumstances. For example, certain countries may deny visas or prohibit entry based on travel history or nationality.
We have rigorous medical protocols in place to help guests and crew members who feel unwell while sailing. Our protocols include professional medical treatment; isolation of unwell individuals from the general ship population; and intensified ship cleaning, air filtration, and sanitization procedures.
We are assessing developments constantly and will update these measures as needed.
Guests with questions may contact the customer care departments of our individual cruise lines or their travel professionals.
The health, safety, and comfort of our guests and crew remain our highest priority.
At the pier, all guests participate in mandatory screenings that include exclusion due to travel based on temporary restrictions and even a thermal scan to check everyone's temperature.
We’ve increased the availability of hand sanitizer stations and continue to enforce hand cleansing at all food venues onboard.
We have rigorous medical protocols in place to help those who aren’t feeling well.
Doing Your Part
Tips For Preventing Illness
• After bathroom visits and before meals and snacks (it’s a cruise, there’s lots of that), make sure to wash your hands thoroughly with soap and water for at least 20 seconds.
• If you happen to sneeze or cough, cover your nose and mouth with tissue (or your upper sleeve) – never your hands or without covering your nose and mouth. It’s the polite thing to do.
• Use hand sanitizer often. Rub the gel thoroughly and in between your fingers, until your hands are dry.
• For more information, you can also visit U.S. Center for Disease Control’s website here.
See Something? Say Something!
Our crew members are required to report illness immediately, and our guests are encouraged to do the same! If at any time you experience flu-like symptoms, such as chills, cough, runny nose, fever, congestion, or a sore throat – visit our Medical Facility immediately for a complimentary check-up. Our doctors and nurses are always ready to assist with careful evaluation and treatment. They also do house calls and can evaluate you in your stateroom.