You can always count on us, even after your cruise is over. So whether you forgot an item onboard, want to check on the status of a purchase, or need a touch-up on a photo — we’re here for you. Look through our most frequently asked questions for helpful information.

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Lost or Damaged Belongings

Easily access the forms you need to report a lost item or submit a claim for damaged luggage.
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SeaPass Account

Request a copy of your final account statement and get all the information you need about credit card holds.
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Crown & Anchor Society

Discover everything there is to know about our loyalty program — from how to enroll to getting points for past cruises.
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