- Do I need a COVID-19 vaccine to cruise?
- What vaccines are accepted?
- What documents are accepted as proof of vaccination?
- What if I am unable to get vaccinated because of a disability or pre-existing medical condition?
- How long do you consider my vaccine good for? Do I need to get re-vaccinated or get a booster shot to sail?
- How far in advance of my cruise do I need to be vaccinated?
- Will I have to take a COVID-19 test before or during my cruise?
- Where should I go to get a pre-cruise COVID-19 test? What types of tests are accepted? Where do I submit the results?
- How do I figure out which days I should get my pre-cruise COVID-19 test?
- Can I take a telehealth test at home to satisfy my pre-cruise COVID-19 test requirement?
- What if I can’t find a pre-cruise COVID-19 test , or I don’t get results in time? Can you test me at the terminal?
- Will I have to wear a face mask onboard my cruise, and if so, exactly when and where?
- Do I need to wear a face mask while checking in for my cruise?
- Will I have to wear a mask at Perfect Day at CocoCay?
- Do I have to wear a face mask at ports of call?
- If a mask is medically contraindicated because of my disability, who should I contact?
- What happens if I or someone from my traveling party has COVID-19 or communicable disease symptoms at the terminal?
- If I'm denied boarding at the pier or arrive late, can I board the ship at the next port?
- How long will it take to board the ship considering the new processes and protocols?
- Are there any new luggage recommendations or restrictions?
- What can I expect if I'm directed to complete secondary screening at the check-in?
- If I take a flight or public transportation to get to the terminal, will I be required to undergo any additional health screening?
- As a Suite guest, will I still have a separate check-in area and lounge area available to me at the terminal?
- How is air circulated and filtered onboard? Is the air safe onboard a cruise ship?
- Will there be hand sanitizer provided in the stateroom and around the ship?
- How are you ensuring guests are washing and sanitizing their hands?
- What are your health and sanitization standards on the ship?
- How are my linens and towels washed to ensure they are sanitized?
- Will you still require the guest safety muster drill? How will this be conducted safely?
- Are there any experiences or venues that are closed?
- Will room service still be available?
- What services for Suite guests will be available and what will be discontinued?
- Where and when will physical distancing be required onboard?
- How full will the ship be? Will there be fewer guests onboard than usual to promote physical distancing?
- Are reservations required for dining, and will there be limits on party sizes at your restaurants?
- Where and when will physical distancing be required onshore at Perfect Day at CocoCay?
- Do I need to buy a shore excursion or other coordinated activity to go ashore at Perfect Day at CocoCay?
- How do new policies affect activities, games, entertainment, and other programming onshore at Perfect Day at CocoCay?
- What protocols are in place for a safe dining experience at Perfect Day at CocoCay?
- How often are you cleaning and sanitizing the spaces at Perfect Day at CocoCay? How will Perfect Day at CocoCay cabanas be cleaned and sanitized in between guests?
- How do you decide if it is safe for the ship to visit a destination?
- What requirements are there for guests who wish to go ashore in ports of call? Will I be required to buy a shore excursion?
- If a guest or crew member starts feeling unwell during a voyage, what steps are taken? Can you test for COVID-19 on the ship?
- If a guest or crew member tests positive onboard, what is your response plan?
- If a guest is moved to isolation, what care and amenities will be available to them?
- How is the medical center equipped to handle a possible COVID-19 case?
- Will I need to quarantine or isolate when I return to the U.S. from my cruise?
- What should I do if I test positive for COVID-19 after my cruise?
- Are crew members expected to abide by similar policies as the guests?
- Do crew living on Perfect Day at CocoCay undergo the same health screenings as crew members onboard?
- If I test positive for COVID-19 right before my cruise, at the terminal, or on the cruise, what is your refund policy and what associated costs are covered?
- I have read the new health policies and procedures, and I am unsure at this time if I want to cruise. Can I change or cancel my booked cruise?
- Besides a positive test result, are there any other reasons I or my travelling party would not be able to board the ship?
- What if I am not feeling well in the days leading up to my cruise?
- Where can I find the updated Guest Health, Safety and Conduct Policy and the Refusal to Transport Policy?
- Do I need to use the Royal Caribbean App to meet new safety policy requirements? What if I don't have a smartphone?
- Are there any health restrictions or pre-existing condition limitations, due to COVID-19, for cruise guests?
- Can I book back-to-back cruises at this time?
- Will I have to sign a COVID-19 waiver or other legal agreement to board the ship?
- What is the definition of a traveling party?
- Are there any new policies or procedures for service animals?
- How do you enforce new health protocols? What are the consequences of not following new health & safety conduct rules?
These protocols will likely evolve as we work with local authorities to adapt to real-time public health standards.
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