Questions related to Onboard Guest Services
Photo packages can be purchased pre-cruise with a discount, or onboard. All shipboard photo products and services can be purchased onboard at the Focus Photo Gallery. We’re unable to offer sales of any photographic products or services after your cr...
Yes, Royal Caribbean works with cellular networks to provide the ability to connect your device through "cellular at sea". These roaming rates to utilize your device are determined by your cellular provider. Prior to your sailing, it is recommended t...
Safety Deposit boxes are available fleetwide on Royal Caribbean vessels. They are available at the Guest Relations (Purser's) Desk. This service is free of charge unless the key is lost. A nominal fee of $25.00 USD will apply for any lost keys. Safet...
Please call our Royal Celebrations department at 888.933.7225 or email royalcelebrations@rccl.com and one of our experienced Wedding Coordinators will be happy to assist.
There are limited currency conversion options onboard, however we do accept most major currencies and convert them to US dollars with applicable conversion rates, and at a limit of $950 USD per person per day. There are not always exchange facilities...
Royal Caribbean no longer offers our in-stateroom babysitting, Sitters at Sea. We’ve made this decision as we are unable to consistently guarantee this service on every sailing. Please know, our Adventure Ocean and Royal Babies & Tots programs remain...
Self-Assist Early Departure is for guests who want to be off the ship early and can manage their luggage themselves. Regular departure is for guests who want to use our luggage service and don’t mind an assigned departure time. Please note, wheelchai...
Yes. Each Royal Caribbean cruise ship has many professional photographers onboard that are ready to make your cruise memories last a lifetime. From embarkation and gangway photos at ports of call to formal portaits, our photographers are ready to cap...
Once onboard please check with the Box Office or log into the Royal Caribbean app (App Store or Google Play) to see if there are any available bookings.
Luggage Valet is a service offered onboard which enables guests to bypass traditional airport check-ins. Guest who participate will be processed onboard the ship and receive their airline boarding passes, luggage tags as well as baggage claim checks ...
Just because your ship is docking, doesn't mean your vacation is ending. If you're one of the lucky ones continuing on the following voyage aboard the same ship, we've enhanced our award-winning service to provide a seamless transition for you. Here'...
Pool/beach towels are available for check out at stations located on the pool deck. Guests must have their SeaPass card in order to check out pool towels. Once used, guests must check in the same number of pool towels that they checked out. If a gues...
The Cruise Compass keeps you in-the-know about everything there is to see and do both onboard and off. Think show times, restaurant open times, when and where bingo will be played, and what shops have sales. It also provides details about the amazing...
Feel free to recognize crew members who make your voyage exceptionally memorable. You can visit the Guest Services desk to increase the amount of your gratuities or reward a crew member with an additional cash gratuity at your discretion. Gratuity en...
The Key Guests will enjoy the following exclusive benefits during their cruise vacation: Priority access during The Key designated arrival time (to be communicated via email). Other benefits may apply at specific ports.* Carry-on bag drop off with de...
Looking for your stateroom, a particular restaurant, or activity? Our interactive Wayfinder screens, located in the elevator lobbies, will help get you there. Wayfinders allow you to instantly view a map of the entire ship and are available in Englis...
Here are some things you need to know about those moments just after you hop onboard. Head to your Assembly Station to confirm with the shipboard team that you have successfully completed your mandatory safety training on our Royal App. If you did no...
You can make ship-to-shore calls from your stateroom, 24 hours a day. The cost is $7.95 USD per minute and will be automatically charged to your SeaPass account. Your friends and family can contact the ship by calling (888) 724-7447. Or from outside ...
Royal Caribbean ships offer one interdenominational service (for all faiths), per voyage. A Priest will also offer a daily mass if there is a priest onboard. We are not able to guarantee that a priest is onboard for all our sailings, but we do try to...
Yes. Some Royal Caribbean ships* allow for guests to order HD movies on demand as well as: Check their onboard SeaPass account View safety and security information View the Room Service menu * These features are only available on Allure of the Seas®,...
In addition to Royal Caribbean’s traditional SeaPass cards, select Royal Caribbean ships* also feature WOW Bands. These ready‑to‑wear, water-resistant wristbands require just one tap, so you can quickly and efficiently navigate the ship. WOW Bands co...
