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Europe, Middle East & Africa (Call In)Mon-Fri 07:00 - 18:00 CET | Sat 09:00 - 14:00 CET | Sun 09:00 - 13:00 CET
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Finland, Estonia, Latvia and Lithuania (Call In) Mon-Fri 09:00 -1 8:00 CET | Sat 10:00 - 17:00 CET | Sun Closed
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Australia & Pacific (Call In)Mon - Fri 07:00 - 19:00 (EST) | Sat - Sun 09:00 - 17:00 (EST)
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Latin America & Caribbean (Call In)Mon - Fri 07:00 - 19:00 (EST) | Sat - Sun 09:00 - 17:00 (EST)
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Holiday HoursDecember 24th (Christmas Eve): 09:00 - 16:00
December 25th (Christmas Day): Closed
December 26th: 09:00 - 18:00
December 31st (New Year's Eve): 09:00 - 16:00
January 1st (New Year's Day): Closed
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We are here to help with reservations, Crown & Anchor memberships and general questions. If you'd like to get your answer quickly, below are our most frequently asked questions for your convenience.
If you are a resident of the United States or Canada, click here.
- What are the pre-cruise testing requirements for my cruise?
- What vaccines are required to travel on a Royal Caribbean cruise?
- What travel documents are required to board?
- What are the top things to know after I have booked a Royal Caribbean cruise?
- When should I arrive at the port terminal to board my cruise ship?
- Can I book back-to-back cruises at this time?
- If I test positive for COVID-19 right before my cruise or on the cruise, what is your refund policy and what associated costs are covered?
- When can I check-in for my Royal Caribbean cruise?
- How do I get luggage tags?
- What documents are required to check-in?
- How can I get my Royal Caribbean cruise boarding pass (SetSail Pass)?
- Where do I find my cruise reservation documents?
- Will holds be placed on my credit card when I create an onboard account?
- What's included in Royal Caribbean's ticket price?
- Do I need to make a reservation for dinner in the main dining room?
- What internet options are available on board Royal Caribbean cruise ships?
- What are the dining options onboard?
- Do I need to make a reservation for entertainment onbaord?
- How can I find the deck plans for my cruise?
- What kind of refund am I entitled to if I cancel my cruise booking?
- How do I purchase a Royal Caribbean beverage package? How do I cancel?
- Should I choose to cancel a reservation confirmed under a non-refundable deposit fare, what refunds will apply?
- When is the final payment for my cruise vacation due?
- How can I make a payment on my booking?
- How long do refunds take to process?
Still Need Help?
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