Q

What kind of refund am I entitled to if I cancel my cruise booking?

A

Select fare programs require the payment at the time of booking of a nonrefundable deposit. That deposit amount shall not be refunded at any time after it has been paid. Change fees will apply to bookings for which the deposit is nonrefundable.

Cancellation of Cruise or CruiseTour. Cruises that are cancelled prior to the sail date, and CruiseTours that are cancelled prior to the first day of the CruiseTour, may be subject to a cancellation charge. The amount of the cancellation charge shall be determined as shown in the table below and shall vary depending on how far in advance of the sail date (or first day of the CruiseTour) the Operator receives notice of cancellation.

FOR 1 TO 4 NIGHT CRUISES
(including Holiday sailings)
IF CANCELLATION IS MADE
CANCELLATION CHARGE
75 days or more prior to the first day of the Cruise No charge
74 to 61 days 50% of total price
60 to 31 days 75% of total price
30 days or less 100% of total price (No refund)

 

FOR 5 NIGHTS OR LONGER CRUISES
(including Holiday sailings and Cruisetours)
IF CANCELLATION IS MADE
CANCELLATION CHARGE
90 days or more prior to the first day of the Cruise No charge
89 to 75 days 25% of total price
74 to 61 days 50% of total price
60 to 31 days 75% of total price
30 days or less 100% of total price (No refund)

 

In the event of a cancellation of a Cruise or CruiseTour, any applicable Taxes/Fees or Fuel Supplement charges shall be refunded.  For bookings made outside of the United States and Canada, a different cancellation policy may apply. Contact your local office or travel agency for details.

Cancellation notices are effective when received by the Operator.

For Passengers who have booked a CruiseTour and desire to cancel their tour portion while retaining the Cruise, refunds of the CruiseTour Fare (including any applicable supplement charges) shall be made in accordance with the following cancellation policy. Guests who convert their CruiseTours to a cruise only booking within forty-two (42) days of the start date of the tour segment of the CruiseTour will be subject to a cancellation charge. The amount of that charge varies depending on the location of the CruiseTour and/or its length.

The cancellation charge policies set forth above vary for single occupancy or for the third, fourth or higher occupants in a stateroom or for groups. Consult your travel agency or call Royal Caribbean for further details.

Cancellation by the Passenger after the Cruise or CruiseTour has begun, early disembarkation of the Passenger for any reason, including pursuant to any provision of this Ticket Contract, or “no-shows” shall be without refund, compensation, or liability on the part of the Carrier whatsoever.

If Carrier received payment via credit card, the refund will be made to that credit card. If Carrier received payment from your travel agent, the refund will be provided back to that travel agent.

Carrier reserves the right to offer promotional cruise fares or other offers that may modify the cancellation policies set forth above.

For cancellations of air flights, hotel stays, transfer services, shore excursions, pre-purchased amenities, Royal Caribbean Travel Protection ProgramSM, pre-booked services (such as spa, photography or wedding services) and pre-booked arrangements such as specialty dining, see the applicable terms and conditions for any applicable cancellation charges.

Non-Refundable Deposit Fares

Outside of final payment, when a non-refundable deposit cancellation occurs, you will receive a Future Cruise Certificate in the amount of their designated cruise deposit, less a $100 per guest change fee. Such Future Cruise Certificates can be applied towards your future Royal Caribbean cruise vacation when reserved within 1 year of the issue date. Thereafter, the Future Cruise Certificate will expire and becomes invalid.

Should you choose to change your original ship and/or sail date, if you booked directly with us, please contact our Consumer Outreach team at (866) 562-7625 where a representative will assist in making the desired changes, while also applying the qualifying change fee(s) and collecting payment, if not already done so.  If you booked via a travel agent, please contact them for any booking changes.

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