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Questions related to Private Journeys

Any guest booked on a Royal Caribbean voyage can book a Royal Private Journey.
Our Destination Insiders are all seasoned travelers with global destination expertise. Their comprehensive travel planning services ensure every detail of your private journey is tailored to your interests, preferences and needs. Due to their time an...
The earlier the better! Once you’ve made your cruise reservation, please contact the team to arrange a Royal Private Journey. The best is to allow at least 21 days prior to sail date. Please allow one business day for our Destination Insiders to revi...
The Destination Insiders can be contacted either by phone 844‐571-7851 (Toll Free U.S. and Canada), 801-666‐3031 (International). Our hours of operation are Monday through Friday between 8am and 5pm Eastern Standard Time. 
Because these are special arrangements made exclusively for you, Royal Private Journeys are non-refundable at 21 days prior to the departure date.
When you book a shore excursion through Royal Caribbean, we guarantee that if your tour is delayed, the ship will wait for you. In the unlikely event that your tour is significantly delayed, and the ship cannot wait, we will make all the arrangements...
Yes. A refund will be given if a shore excursion is cancelled due to a ship missing a port of call. 
Yes. Shore Excursions are offered by insured tour operators who act as independent contractors.
Any accessible needs should be directed to the experts on our Accessibility Shore Excursion team at shorexaccess@rccl.com.

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