Questions related to Guest Conduct & Other Policies

A 18% gratuity is automatically added to Spa & Salon services. A 15% gratuity is also automatically added to bar service beverages, mini bar items. These gratuities may be itemized on your receipt.
Weapons, illegal drugs, and other items that could interfere with the safe operation of the ship or the safe and secure environment of our guests and crew are prohibited. The following are examples of items that guests are not allowed to bring onboar...
Yes. During operating hours, the Casino will allow smoking, with certain areas designated as non-smoking.
Duty free items purchased onboard can be taken to your room and enjoyed during your vacation. However, duty free alcohol and in some areas cigarettes will be delivered on the final day or morning of your voyage.
Guests are not allowed to bring beer, hard liquor or non-alcoholic beverages onboard for consumption or any other use.  Guests may bring personal wine and champagne onboard only on boarding day, limited to two (2) 750 ml bottles per stateroom. Additi...
Yes. Guests who consume their personal wine and champagne in public areas, will incur a $15 corkage fee per bottle. Guests wishing to bring personal wine and champagne onboard may do so only on boarding day, limited to two (2) 750 ml bottles per stat...
Royal Caribbean International's minimum age to sail unaccompanied on sailings originating in North America is twenty-one (21). The minimum age to sail unaccompanied on sailings from South America, Europe, Asia, Australia and New Zealand is eighteen (...
We have outlined the expectations of behavior for people enjoying a cruise vacation in our Guest Conduct Policy. It is available on our website. Most simply put, we want all our guests to enjoy their vacation to the fullest, except when their behavio...
For the comfort and enjoyment of our guests, our ships are designated as non-smoking; however, we recognize that some of our guests do smoke. Therefore, to provide an onboard environment that also satisfies smokers, we have designated certain areas o...
An Onboard Expense Account, also known as your Seapass® onboard account, is the cashless system used for all onboard purchases and services. Depending on your ship, SeaPass cards are handed out at the pier or will be in your stateroom waiting for you...
One of the best things about cruising is the food! And there will be many dining options available to suit most tastes and preferences. However you are free to bring non-perishable prepackaged food in limited quantities.
A Meet & Mingle is a fun and memorable opportunity for guests who have been corresponding online at Cruise Critic website to meet face to face. Royal Caribbean provides a private room, complimentary cold hors d'oeuvres, and non-alcoholic drinks, as w...
Meet & Mingle events are for registered guests of CruiseCritic.com that have reserved a 7-night (or longer) Royal Caribbean cruise vacation. A minimum of 25 guests is needed to hold a Meet & Mingle. Registered guests can encourage others sailing with...
There is no age requirement for the Meet & Mingle. Although the environment may be more suitable for adults, younger children are welcome to make new friends with whom they can enjoy their cruise vacation. 
Dect phones (portable phones) are available to rent for $25.00 a week on Radiance and Voyager class vessels.  Guests may reserve a set at the Guest Relations Desk, (price is subject to change). Guests are also allowed to have two-way radios, more com...
There's no better way to excite every member of your family than with a Royal Caribbean cruise vacation. We offer a huge variety of activities onboard and excursions on shore, so you can explore and have fun as a group or break out and do the things ...
While the Casino is open in US Territorial or International waters, all US Citizens or Residents will be issued a W2G form and required information will be reported to the US Internal Revenue Service for the following events: Individual slot machine ...
NextCruise is our onboard future cruise booking team available to help you book your next Royal Caribbean adventure. Reasons to book with NextCruise: The richest offer on any sailing guaranteed Get up to $500 onboard credit on your next cruise.  Depo...
You are certainly welcome to bring cash to enjoy your vacation experience. There are ATM services onboard and limited currency conversion services. There is a withdrawal fee to use the ATMs onboard.
The boarding time for your ship and sailing date is specified in your Guest Vacation Documents.  Please do not plan on arriving at the pier prior to the specified time as the ship will not be ready to board guests. Due to new government regulations r...
If you lose an item onboard please go to guest services where we maintain a lost and found service. If you discover you may have lost an item after you have left the ship please refer to the following links: English:  https://www.chargerback.com/repo...
You can make ship-to-shore calls from your stateroom, 24 hours a day. The cost is $7.95 USD per minute and will be automatically charged to your SeaPass account. Your friends and family can contact the ship by calling (888) 724-7447. Or from outside ...
While onboard you can provide feedback to any of our members of staff who will be happy to help make your vacation experience as enjoyable as possible. We also have a guest services desk who can help answer any questions and accept your feedback. Aft...
If you bring an item that is on the prohibited items list that is on our website the items will be confiscated. Depending on the circumstance the item will either be disposed of or returned at the end of the voyage.

Still need help? Contact Us

Get support by Phone, chat, Email

My Personas

code: