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How can I purchase photos? How will I receive my photos? Who do I contact if I have not received or need a change to my photos, photo link, or photo book?


Photo packages can be purchased pre-cruise with a discount, or onboard. 

All shipboard photo products and services can be purchased onboard at the Focus Photo Gallery. We’re unable to offer sales of any photographic products or services after your cruise. So, be sure to plan ahead!

Purchase of a photo package or photos that include digital files

Whether you purchase pre-cruise or onboard, photo selections must be made onboard at the Focus Photo Gallery, and you will receive a secure invitation by e-mail with a link to view and download your photos. You can expect this e-mail within 7-10 business days for most ships and 24 hours for Oasis Class ships only, after the end of your cruise.

Please note that the images are sold as is and no changes will be made.

Purchase of a photo book

Photo books take 4 to 6 weeks after the end of your cruise to process.

Purchase of a canvas, acrylic, crystal, or metal print:

Special orders such as canvas, acrylic, metal print and crystals take 6 to 8 weeks after the end of your cruise to process.

Private Studio photos

All Private Studio products take 6-8 weeks for delivery. These include Albums, Canvas, Metal and Acrylic products.

Please note that all Private Studio orders are final. No changes can be made once you leave the ship.


If you have not received your purchase, are missing photos, or have other inquiries, please contact Customer Service by phone at +1 800 256 6649.

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