Real flexibility. Real peace of mind.

Royal Caribbean is deeply dedicated to providing you peace of mind. Our Cruise with Confidence program ensures you have the flexibility to cancel your reservation up to 48 hours before your sail date, knowing that you’ll get 100% of the value back. And enjoy pricing protection on your booked cruise if you happen to spot a better rate.

Free Cancellations

Cancel any sailing booked by December 17, 2021 up to 48 hours before your sail date and get the full value in a Future Cruise Credit that’s good to redeem until April 30, 2022. And you have endless options to redeem your credit — just pick any cruise you like that sails between now and December 31, 2022.

Best Price Guarantee

No fear of missing out here. Spot a better price on your booked cruise and our Best Price Guarantee lets you take advantage up to 48 hours before you sail. So you always get the best value. Give us a call and you’ll receive the difference as an onboard credit or rate adjustment — it’s your choice.

Feeling good and ready to browse for your next cruise? Head here. Or keep scrolling to cancel an existing cruise, redeem a Future Cruise Credit or check out our FAQs for additional information.


Cancel your cruise

If you need to cancel, you can use one of these options to do so.

    • Call our Royal Customer Service Team at 800-256-6649 (24 hours / 7 days a week).

    • Submit an online cancelation using our online form.

    • If you booked with a Travel Advisor, please contact them for assistance.

Please know, our hold times may be longer than expected, and we appreciate your patience.

 

Redeem a Future Cruise Credit

Already have a Future Cruise Credit you want to use? Applying your credit is easy, you don’t even need to call. Just use the links below.

 
 
 

 
 
 

Preguntas Frecuentes
 

P : ¿Qué es la política Navega con Confianza?
R :  A partir del 6 de mayo de 2020, hemos mejorado y ampliado nuestra política Navega Con Confianza para brindarles aún más tranquilidad. La nueva política Navega Con Confianza permite a nuestros huéspedes que reservaron su crucero el 17 de diciembre de 2021 o antes, cancelar cualquier crucero que salga el 30 de abril de 2022 o antes, hasta 48 horas antes de su fecha de salida y recibir un Crédito para un Futuro Crucero.  El crédito se puede usar para cualquier crucero que zarpe hasta el 31 de diciembre de 2022, o un año después de la fecha de salida original, lo que ocurra más tarde..
 

P : ¿Todos los cruceros cumplen con los requisitos de "Navega con Confianza"?
R :  Navega con Confianza incluye cruceros reservados el 17 de diciembre de 2021 o antes y que zarpen el 30 de abril de 2022 o antes.

 

P : ¿Cuánto tiempo tendré para canjear mi Crédito para un Futuro Crucero?
R :  Los créditos para un Futuro Crucero del programa Navega con Confianza vencen el 30 de abril de 2022. Debe canjear el FCC por un crucero que salga en o antes del 31 de diciembre de 2022, o un año después de la fecha de salida original, lo que ocurra más tarde..
 

P : ¿Cómo puedo cancelar mi crucero?
R : Si usted reservó a través de una agencia de Viajes, por favor contáctela para que lo asista en su cancelación. Si reservó directamente con nosotros, por favor llámenos o rellene nuestro formulario en línea aquí. Recuerde, usted o su Agente de Viajes debe notificarnos su cancelación al menos 48 horas antes del día del embarque. Apreciamos su paciencia ya que el volumen de llamadas puede ser más alto de lo normal.

 

P : ¿Qué sucede si hay una diferencia de precio entre el Crédito para Futuro crucero que recibí y el nuevo crucero que quiero realizar?
R : Si la tarifa del crucero en su nueva reserva excede el valor del Crédito para Futuro Crucero, deberá pagar la diferencia. Por el contrario, si la tarifa del nuevo crucero es inferior al valor del Crédito para Futuro Crucero, se emitirá un nuevo crédito por el saldo restante.
 

P : ¿Los Créditos para Futuro Crucero se pueden canjear por otras marcas de Royal Caribbean?
R : No, tu Crédito para Futuro Crucero solo será válido para un crucero a bordo de Royal Caribbean International.

 

P : ¿Los plazos para cancelar el pago del crucero siguen siendo los mismos durante este período?
R : Sí, el pago final se requiere 45 días antes de la fecha de salida.
 

P : ¿Cómo afecta esta actualización de la política a las reservas de depósitos no reembolsables?
R : Los depósito no reembolsable de cruceros que fueron reservados el 17 de diciembre de 2021 o antes y partían el 30 de abril de 2022 o antes califican para la Política de Navega con Confianza y siguen las mismas pautas. Antes de la fecha límite de pago final, los huéspedes con reservas de depósito no reembolsable que deseen cambiar de barco o fecha de salida pueden hacerlo sin tener que pagar una tarifa adicional antes del 17 de diciembre de 2021- no se aplicarán cargos por modificaciones.

 

P :  Si opto por la opción "Mejor Precio Garantizado" y me emiten un crédito a bordo, ¿cuándo lo recibiré?
R : El programa "Mejor Precio Garantizado" permite a los huéspedes aprovechar mejores tarifas hasta 48 horas antes de la fecha de salida. Los huéspedes deben reservar el 17 de diciembre de 2021 o antes para los viajes que salen el 30 de abril de 2022 o antes, y pueden solicitar la diferencia de sus tarifas reservadas frente a cualquier reducción de tarifas. La diferencia en el precio se agregará a la reserva como un crédito a bordo, dentro del pago final, y se aplicará dentro de los 14 días hábiles, y se generará una nueva confirmación con el valor del crédito a bordo.

 

P : En el momento de la cancelación, ¿se me acreditarán las compras previas al crucero tales como paquetes de bebidas y excursiones en tierra?
R : Sí, las compras previas al crucero se reembolsan en el sistema de pago original.
 

P : Con respecto a la ventana de notificación de Navega con Confianza, ¿qué es exactamente "hasta 48 horas antes"?
R : Debido a los requisitos de inmigración, Royal Caribbean necesita 48 horas completas para procesar su cancelación antes del día de salida. A continuación, se presentan escenarios diarios para ayudarle a entender el tiempo exacto. Puede parecer algo muy técnico, pero intentamos darte todo el tiempo posible para tomar una decisión. Ante cualquier duda adicional sobre la política de cancelación de Navega con Confianza, no dudes en contactarnos en cualquier momento antes de realizar el crucero.

 

Navega con confianza 48 horas de notificación
SI ESTÁS NAVEGANDO EN... TIENES QUE LLAMARNOS ANTES DE...
Lunes El viernes antes de las 17:00 hrs en la zona horaria de donde sale su nave...
Martes El sábado antes de las 17:00 hrs en la zona horaria de donde sale su nave...
Miércoles El domingo antes de las 17:00 hrs en la zona horaria de donde sale su nave...
Jueves El lunes antes de las 17:00 hrs en la zona horaria de donde sale su nave...
Viernes El martes antes de las 17:00 hrs en la zona horaria de donde sale su nave...
Sábado El miércoles antes de las 17:00 hrs en la zona horaria de donde sale su nave...
Domingo El jueves antes de las 17:00 hrs en la zona horaria de donde sale su nave...


 
 
 


Terms & Conditions
 
Royal Caribbean International’s (“RCI”) “Cruise with Confidence” program provides individual guests and guests in non-contracted groups who booked a cruise on or before December 17, 2021, on sailings between June 12, 2020 and April 30, 2022 with the option to either: (i) cancel their cruise reservation up to 48 hours prior to the vacation start date and elect to receive a Future Cruise Credit under the Cruise with Confidence program (a “CWC FCC”) equal to the amount of the cruise fare the guest paid to RCI for their cruise, or (ii) opt in for our Cruise with Confidence “best price guarantee” on their current sailing up to 48 hours prior to the vacation start date. If the guest cancels an eligible booking before the 48-hour cut-off and elects to receive a CWC FCC:

(a) before the final payment due date of the booking (the“Final Payment due date”), if the guest paid a non-refundable deposit (“NRD”) to RCI on the booking, the guest will receive an FCC equal to the amount of the NRD paid. RCI will refund any other payments it received toward the guest’s cruise fare.

(b) after the Final Payment due date, the guest will receive a CWC FCC equal to 100% of the cruise fare paid to RCI.

“Vacation start date” means the date of the earlier of: (i) the scheduled embarkation of the cruise; or (ii) any pre-cruise hotel stay or Cruisetour package associated with the cruise and booked through RCI.
 
“Cruise with Confidence” is a voluntary program designed to provide guests with different options and additional flexibility when booking a cruise. If a guest does not opt-in to receive a CWC FCC, the cancellation policy tied to the guest’s reservation at booking will continue to apply. However, if a guest opts-in to receive a CWC FCC at a time when the booking is subject to cancellation charges that would otherwise have been less than 100% of total cruise fare, by opting in to receive a CWC FCC, the guest agrees to become immediately subject to cancellation charges equal to 100% of the cruise fare paid to RCI. By requesting a CWC FCC, the guest has cancelled his or her reservation and waives any right to receive any refund of the cruise fare paid, even if the sailing is later canceled (note: depending on when the guest cancelled, an exception may apply for cancelled cruises originally scheduled to embark after October 31, 2020). If a guest elects to receive a CWC FCC, or otherwise cancels his or her reservation, cancellation charges incurred by the guest on the reservation will not be waived or refunded for any reason, except as otherwise provided herein or required by applicable law.
 
The Future Cruise Credit offered under the “Cruise with Confidence” program is available only to bookings for named guests for which cruise fare deposits have been paid. The CWC FCC is non-transferrable, non-refundable and may not be redeemed for cash. The CWC FCC’s value may be applied on or before April 30, 2022 only toward the cruise fare due on a new booking or to satisfy the remaining cruise fare balance due for an existing booking, on RCI, for a sailing scheduled to depart on or before December 31, 2022 or one year from the originally scheduled embarkation date of the guest’s cancelled cruise reservation, whichever is later. If not used on or before April 30, 2022, the CWC FCC will automatically expire and have no value. The CWC FCCs cannot be used to obtain a refund. All bookings are subject to availability at the time of the request. Restrictions may apply on stateroom category and applicable pricing and promotions. Guest will remain responsible for paying the applicable deposit amounts, the difference in the cruise fare on the booking if it exceeds the value of the CWC FCC, taxes/fees, port expenses and gratuities (if applicable) for the booking.
 
The CWC “best price guarantee” may be applied only if RCI is currently advertising a lower, publicly available, rate for staterooms of the same category on the same sailing and, at the time of the request, those staterooms are not sold out. If the CWC “best price guarantee” results in a decrease in the guest’s cruise fare after the Final Payment due date, then the difference will be provided to guests in the form of a non-refundable onboard credit for use on the guest’s cruise. If the CWC “best price guarantee” results in a decrease in the guest’s cruise fare before the Final Payment due date, the difference will be provided in a rate adjustment. The CWC “best price guarantee” does not apply, and any rate adjustment or onboard credit will be adjusted accordingly or forfeited, if: (i) the guest changes the ship or sail date; (ii) the guest does not qualify for the promotional fare; (iii) the stateroom category is sold out; or (iv) the guest books at a reduced single supplement rate and later converts to double occupancy by adding a second guest. If the guest booked under a combined cruise with promotional air offer, the CWC best price guarantee applies only to other combined cruise with promotional air offers made by RCI.
 
RCI’s “Cruise with Confidence” program is not available to bookings made after December 17, 2021. Program is not available to guests booked on chartered sailings or in contracted groups and CWC FCCs may not be used on the same. These program terms do not apply to RCI bookings made by residents of mainland China. Residents of mainland China who booked with RCI should refer to the Cruise with Confidence program terms posted on https://www.rcclchina.com.cn. RCI reserves the right to correct any errors, inaccuracies or omissions at any time without prior notice or liability. Offer can be withdrawn or modified at any time without prior notice. Please check our website for current details.
 
©2021 Royal Caribbean Cruises Ltd. Ships’ registry: Bahamas.
 

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