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Questions related to Post-Cruise Inquiries

Each guest who sails onboard will set up an Onboard Account. Our ships operate using a cashless system, so these accounts allow you to link a form of payment with your SeaPass Card which is then used for all onboard transactions. At the end of your s...
Guests may notice pending charges or authorizations on their credit card. Throughout a sailing, pending authorizations (holds) are issued to cards on file as a way to secure funds for onboard processed transactions. You may see more than one pending ...
In instances where Onboard Credits are issued due to an itinerary change or service recovery, the credit may be issued in the value of either a dollar amount or for a value equal to a specific number of days. Future Cruise Credits can be issued in ei...
You can redeem your Future Cruise Credit online, by calling us, or through your Travel Advisor. Here’s how to redeem online for new bookings: Find the sailing that you are interested in. Select your cabin type and location. Proceed to the payment pag...
Future Cruise Credits in most cases are nontransferable. This means that you cannot use someone else’s credit for your own cruise fare nor vice versa. Any remaining balance on your credit will automatically be created into a new certificate after you...
In most cases, refunds will post to the original form of payment about 7 to 10 days after they’re fully processed. However, some refunds may take up to 30 days to post. Royal Caribbean International® doesn’t control how long the refund process takes;...
After your sailing we send a link to your email address on file. If you can’t locate that link or the link has expired, you can let us know how your experience was here. We would love to hear your feedback.
For inquiries on art you’ve purchased onboard our ships, please contact Park West at (800) 521-9654. Or, if you’re looking for more information on something you saw displayed around the ship, please contact International Corporate Art by phone at (30...
For Photo Inquiries, please contact Customer Service by phone at +1 800 256 6649.
Image downloads are available for guests who purchased photo packages or photos that included digital files.  If purchased pre-cruiseor onboard, photo selections must be made onboard at the Focus Photo Gallery. A secure invitation link to view and do...
For Spa Product and Services inquiries, please contact OneSpaWorld. Please allow at least 5 business days for the vendor to process your request.
Photo packages can be purchased pre-cruise with a discount, or onboard.  All shipboard photo products and services can be purchased onboard at the Focus Photo Gallery. We’re unable to offer sales of any photographic products or services after your cr...
For inquiries about a product you purchased onboard, please contact Starboard Cruises at  (800) 540-4785 or online. If you sailed on Independence of the Seas: If your inquiry is about a product purchased onboard Independence of the Seas and you saile...
For inquiries about purchases made while you were in port, please contact Royal Media Partners online or by phone at (305) 673-9500 or 1-855-769-2567
If you purchased Royal Caribbean Travel Protection and wish to file a travel insurance claim, please contact our service partner AON.
We have a long-lasting partnership with our travel advisors across the globe. Due to this, we cannot speak about the finances on a reservation once a guest has booked through a travel agency. We can assist you in every other area but if you wish to g...
Any luggage claims can be made by contacting us at royalguestrelations@rccl.com. Please make sure that you have the Personal Property Report and that you filled out included in the e-mail as you will need it as part of your claim.
Crown & Anchor points take about two weeks from the end of your sailing to post to your account. If you are missing any Crown & Anchor points from one of your previous sailings or have any inquiries regarding your account, please contact us at crowna...
We would love to hear your feedback about your experience on your last sailing with us. Both positive or constructive feedback is always welcomed as continue to try and make sure we provide the top tier quality of service you expect from us. If you w...

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