Questions related to RoyalUp Experiences Program
The experience you’re bidding on may not be available today, but we keep your bid open in our system in the event it becomes available, or there is a cancellation.
Your offer can be accepted at any time from the moment it’s submitted, up until one day prior to your sailing’s departure. You will be notified via email if your offer has been accepted.
Cabanas in Perfect Day CocoCay and Royal Beach Club Paradise Island include entry for multiple people — additional day passes are not required if your Cabana offer is accepted. Capacity varies by Cabana; please refer to the Cabana description for det...
Your existing reservations will remain intact. For instance, if you purchased a Thrill Waterpark Day Pass and later have a RoyalUp Experiences offer accepted for a Thrill Waterpark Cabana upgrade, your original day pass purchase will not be canceled ...
It’s likely your party will receive multiple offers to bid. However, offers are reviewed individually. We can’t guarantee that all bids will be accepted.
Absolutely! You can modify or cancel your offer until one day prior to your sailing’s departure if your offer has not already been placed in “Pending” or “Accepted” status and the credit card provided has not been charged. Modifications or cancellati...
To find out if you’re eligible for the RoyalUp Experiences program, please check your email inbox for an email from royalupexperiences@rccl.com. If you’re eligible, you’ll be able to submit bids for your upcoming sailing.
If the credit card you’re using is declined, you will receive an email with instructions either to enter updated credit card information or to notify us to retry the same credit card that was entered during the offer submission process.
To change the credit card, you will need to cancel and resubmit your offer for RoyalUp Experiences. Cancellations can be made using the link in your confirmation email. This will not negatively impact your chances of an upgrade.
To receive an email invitation to bid on an experience upgrade, guests must be opted-in to receive Royal Caribbean marketing e-mails. To opt-in to receive emails, guests can sign up on our website, opt-in through the online check-in process or within...
The RoyalUp Experiences offer amount is for the entire chosen upgrade during your visit to Perfect Day CocoCay.
No. Once your bid is accepted, your card will be charged immediately. To cancel and obtain a full refund, you must call us at 1-800-205-9812 no less than 24 hours prior to your sailing's departure or visit the Shore Excursions desk onboard 48 hours b...
The RoyalUp Experiences upgrade does not include any additional promotions and is not combinable with FCCs or OBCs as a credit card is provided at the time of bidding.
Yes. You may obtain a full refund of your purchase by cancelling up to 48 hours before arrival at the port of call. Cancellations can be made through My Royal Cruise, Royal App, or at the Shore Excursion desk once onboard.
