皇家加勒比國際遊輪關於海洋光譜號

香港出發航次的有關情況更新



皇家加勒比國際遊輪今日宣布取消海洋光譜號原定於 2022 年 1 月 21 日、23 日、26 日、28 日和 31 日於香港出發的海上遊航程。此次航程調整是遵循和響應香港特區政府於1 月14 日晚間最新公佈的新型冠狀病毒防疫政策。根據最新政策指引,政府有關部門要求所有遊輪須停航14 天,詳情發佈可參見政府網站。

皇家加勒比將繼續關注當前地區的疫情發展情況,並同地方政府有關部門就安全復航保持密切溝通。我們預期將在2 月4 日重啟海上遊航程。

賓客同船員的健康安全一直是我們的首要關注。自香港開放遊輪公海遊以來,我們一直與香港特區政府密切合作,遵從官方制定的防疫政策以及皇家加勒比集團的多重防疫舉措。

對於因航程取消而受到影響的賓客,我們將提供以下方案:

1.  如您願意繼續選擇“海洋光譜號”未來航次,您可以改期至2022 年02 月4 日或以後的“海洋光譜號”香港出發海上游航次,改期至同一類別客房將享受價格保護政策(*根據航次實際房型可預訂情況而定)

2. 如您希望取消該次預訂,您可以進行全額退款,包括已支付的遊輪票價、港務稅費,及已購買的船上消費項目;如您通過皇家加勒比官方渠道預訂,相關退款預計將於30 天内自動退款到您的支付賬戶

您可以在2022 年2 月14 日前電郵至 hkgdirectbk@rcclapac.com,郵件附上您的預訂號碼以及退改選擇;如有其他問題,也可致電 +852 3002 4636 聯絡皇家客戶團隊查詢。如您通過旅行社預訂,您的預訂旅行社將為您安排以上事項,請與您的預訂旅行社聯絡。

對於上述變更造成的不便我們深感遺憾,再次感謝您的耐心與理解。您的健康與體驗一直是皇家加勒比的首要關注,希望很快能在“海洋光譜號”為您服務!

皇家加勒比國際遊輪

2022 年1 月14 日

 
 

Royal Caribbean International’s Spectrum of the Seas Sailings Update (Updates as per 14th January )

 

 

Royal Caribbean International today announced the cancellation of Spectrum of the Seas’ Hong Kong sailings scheduled on January 21, 23, 26, 28 and 31, 2022. The sailings were canceled following an update to local COVID-19 prevention policies by local authorities on January 14, which requires a 14-day suspension of all cruise operations, details can be found on the official government website.

Royal Caribbean will continue to monitor the evolving situation and work closely with relevant local authorities on our return to service. We fully expect to welcome back our guests onboard Spectrum’s February 4 cruise.

Royal Caribbean continues to comply with local epidemic prevention policies and regulations, alongside our own protocols. As part of this, we worked with local authorities in regards to emergency response measures. The health and safety of guests and crew is our top priority.

We will provide the following options to guests affected by these cancelled sailings:

1. For guests who wish to travel with us in future sailings, you can transfer to a later Spectrum sailing that departs from Hong Kong from 2022/02/04 onwards. Your cruise fare will be protected at the same category (*subject to stateroom availability per sailing).

2. For guests who wish to cancel your booking, you can receive a full refund of their cruise fare and pre-cruise purchases, including taxes and fees, to the original form(s) of payment within 30 days.

Please contact us by February 14, 2022 with your booking ID and preferred option – by e-mail at hkgdirectbk@rcclapac.com or by phone at +852 3002 4636.

If you booked through a travel agent, please contact them directly for refund arrangements

We apologize for the inconvenience this has caused and thank you for your patience and understanding as we navigate these waters. We hope to welcome you on board Spectrum of the Seas soon!

Sincerely,

Royal Caribbean International

 

 
 

My Personas

code: