問題有關於 Post-Cruise Inquiries
Each guest who sails onboard will set up an Onboard Account. Our ships operate using a cashless system, so these accounts allow you to link a form of payment with your SeaPass Card which is then used for all onboard transactions. At the end of your s...
Applying your credit is easy! You can redeem your Future Cruise Credit online, or through your Travel Advisor. See below to learn how: New bookings: Find the sailing that you are interested in Select your cabin type and location Enter your personal ...
Guests may notice pending charges or authorizations on their credit card. Throughout a sailing, pending authorizations (holds) are issued to cards on file as a way to secure funds for onboard processed transactions. You may see more than one pending ...
In instances where Onboard Credits are issued due to an itinerary change or service recovery, the credit may be issued in the value of either a dollar amount or for a value equal to a specific number of days. Future Cruise Credits can be issued in ei...
In most cases, refunds will post to the original form of payment about 7 to 10 days after they’re fully processed. However, some refunds may take up to 30 days to post. Royal Caribbean International® doesn’t control how long the refund process takes;...
After your sailing we send a link to your email address on file. If you can’t locate that link or the link has expired, you can let us know how your experience was here. We would love to hear your feedback.
Photo packages can be purchased pre-cruise with a discount, or onboard. All shipboard photo products and services can be purchased onboard at the Focus Photo Gallery. We’re unable to offer sales of any photographic products or services after your cr...
If you purchased Royal Caribbean Travel Protection and wish to file a travel insurance claim, please contact our service partner AON.
We have a long-lasting partnership with our travel advisors across the globe. Due to this, we cannot speak about the finances on a reservation once a guest has booked through a travel agency. We can assist you in every other area but if you wish to g...
Luggage claims can be made by contacting us at royalguestrelations@rccl.com. Please make sure that you have the Personal Property Report and that you include it in the e-mail as you will need it as part of your claim.
Your final onboard statement is sent to you at the end of your cruise, to the email address we have on file. If you did not receive it, you can request it by submitting this form.
We look forward to welcoming you onboard again. It takes approximately 2-3 weeks to process and send your future cruise certificate to the email address we have on file. Redemption instructions along with applicable terms and conditions will be inclu...
If you have been treated onboard, and need to request your medical records, please fill out the request form.
