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Q

How do I setup a Royal Caribbean SeaPass or Onboard Expense Account?

A

An Onboard Expense Account, also known as your onboard SeaPass® account, is the cashless system used for all onboard purchases and services. On boarding day, once the staterooms become available, your SeaPass will be waiting for you outside your stateroom door. Your digital Set Sail pass can be used for onboard purchases on boarding day until you retrieve your SeaPass card.
 

To set up your onboard expense account, you are required to add a credit or debit card during your online check-in. After checking in, you can change your payment method in the app, through My Royal Cruise, at the check-in counter on your sail day, or onboard at Guest Services. For Guests who wish to have a cash-backed account, you'll need to complete your check in at the cruise terminal and designate a cash-backed onboard account with the terminal agent. You can add guests from your stateroom or another stateroom as authorized purchasers on your account.
 

For each purchase made onboard the ship you will receive a receipt, and you can view your account charges at any time through the app. A final statement will be e-mailed to you shortly after departing the ship.
 

If you set up your account with a card, shortly after departing the ship on the last day of your cruise, Royal Caribbean International® will automatically post the final charge to your card on file. Guests who wish to settle all, or part of their account in cash will need to settle their statement onboard prior to disembarking.
 

 

Important Information:

Throughout the cruise, daily authorizations (holds) will be placed on your card to ensure funds are available for your purchases. If you register a card and change to another card or cash during your sailing, you may still see holds on the original card. While the holds aren’t charges, they do reduce your available balance. Most holds are released within 3 to 5 business days, however, depending on your bank this may take up to 30 days. Royal Caribbean International does not control how long the holds remain as the length of time is determined by your financial institution.

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