FREQUENTLY ASKED QUESTIONS
Q : What is the Cruise with Confidence policy?
A : The Cruise with Confidence policy allows our guests that booked their cruise on or before March 31, 2022, to cancel any cruise departing on-or-before September 30, 2022, up to 48 hours before your sail date and receive the full value paid in a Future Cruise Credit.
Q : Do all sailings qualify for “Cruise with Confidence”?
A : Cruise with Confidence covers cruises booked on or before March 31, 2022, that set sail on or before September 30, 2022.
Q : How do I cancel or move my cruise?
A : If you booked with a Travel Advisor, please contact them for assistance with your cancellation. If you booked directly with us, please give us a call or submit our online form here. Remember, you or your Travel Advisor must notify us of your cancellation at least 48 hours before the day you set sail. We appreciate your patience as call volume may be higher than normal.
Q : What happens if there’s a difference in cruise fare between the Future Cruise Credit I receive, and the cruise that I would like to book next?
A : If the cruise fare on your new booking exceeds the Future Cruise Credit’s value, you will have to pay the difference. Alternatively, if the new cruise fare is lower than the Future Cruise Credit’s value, a new Future Cruise Credit will be issued for the remaining balance.
Q : Are Future Cruise Credits interchangeable between Royal Caribbean’s family of brands?
A : No, you’ll have to apply your Future Cruise Credit to a future cruise onboard Royal Caribbean International.
Q : Do standard Final Payment timelines still apply during this timeframe?
A : Yes, full payment is still required at 70 days-to-sailing. Please be advised that if your booking was made prior to 01.07.2021, the final payment is due 57 days prior to the start of your cruise. If your booking was made prior to 01.07.2021, please contact the call centre for any amendments made to your booking.
Q : How are Non-Refundable Deposit bookings impacted by Cruise with Confidence?
A : Non-Refundable Deposits that were booked on or before March 31, 2022, and are sailing on-or-before September 30, 2022 are eligible for the Cruise with Confidence Policy and follow the same guidelines. Prior to the Final Payment deadline, guests with a Non-Refundable Deposit bookings that wish to change to a different ship or sail date can do so with no fee assessed prior to March 31, 2022, - the change fee will be waived.
Q : If I move forward with the Best Price Guarantee, and I am issued onboard credit, when will I get it?
A : The Cruise with Confidence Best Price Guarantee program allows guests to take advantage of better rates up to 48 hours prior to sail date! Guests must have booked on or before March 31, 2022, for sailings that depart on or before September 30, 2022 and they can request the difference of their booked rates versus any rate reduction. The difference in pricing will be added to the booking as an onboard credit, inside final payment, and it’ll be applied within 14 business days, and a new confirmation will be generated with the Onboard Credit value.
Q : Upon cancellation, will I be credited for any pre-cruise purchases, such as beverage packages, shore excursions, etc.?
A : Yes, pre-cruise purchase will be refunded to the original form of payment – this includes moving your cruise with our Lift and Shift option under the Cruise with Confidence program.
Q : When it comes to the Cruise with Confidence notification window, what exactly is “up to 48 hours before”?
A : Due to immigration requirements, Royal Caribbean needs a full 48 hours to process your cancellation before your day of departure. Here are day-by-day scenarios below, to help you understand exact timing. It may seem technical, but we’re trying to give you as much time to make your decision as we can. For any additional concerns regarding our Cruise with Confidence cancellation policy, please feel free to contact us at any time before your cruise.