In the interest of public health onboard, we continue to follow U.S. CDC guidance. This includes requiring isolation and/or quarantine to prevent exposure to people who have or may have COVID-19.
What is isolation, when is it required, and how long must I isolate onboard?
Isolation is the method used to separate people who have tested positive for COVID-19 from those who have not been exposed. If you test positive while onboard, you will be required to isolate from others on the ship. Guests who must isolate will be moved to a stateroom near the medical center where medical staff and Guest Services will check on them regularly. Complimentary amenities including room service and WiFi will be provided.
Your isolation onboard will continue until you can be safely disembarked, or your voyage ends – whichever comes first.
Should I continue to isolate once I disembark?
Once you safely disembark, you have several options:
Once ashore you should follow all local, state and federal guidelines for isolation. For example, guests who have tested positive for COVID-19 onboard and are disembarking at a U.S. port should follow the isolation guidance provided by the U.S. CDC which can be found at https://www.cdc.gov/coronavirus/2019-ncov/your-health/quarantine-isolation.html.
What is quarantine and when is it required?
Quarantine separates and restricts the movement of people who were exposed to COVID-19 (also known as “close contacts”) to see if they become sick.
Onboard, our contact tracing process may identify you as a close contact of a person who has tested positive for COVID-19.
If you are identified as a close contact while onboard, you will be required to quarantine for 24 hours in your own stateroom, where you will receive room service and regular check-ins from medical staff and Guest Services.
At the end of the 24-hour quarantine period, guests will be tested for COVID-19.
If the test results are negative for COVID-19, quarantined guests can resume their normal activities onboard, but will need to monitor their health closely in the ensuing days and report any concerns to our onboard medical staff.
Guests who test positive for COVID-19 during their quarantine period will be subject to our isolation protocols, as described above.
Will I receive a refund or future-cruise credit if I have to isolate?
Our COVID-19 Assistance takes care of guests who test positive before or during their cruise. Learn more.