GUEST SPECIAL NEEDS FORM
In order to provide you with the best accessible cruise experience possible, please submit the Guest Special Needs Form at time of booking but no later than 30 days prior to sailing, except for sign language interpreting requests which must be submitted 60 days prior to sailing. This will allow us to make the necessary arrangements for your requested accommodations.
While we do not require information about the extent of your disability the more information we have, the better we will meet your specific needs.
The information you provide will assist us, so far as is reasonably possible, in catering for any special needs you may have on your vacation with us. We will share such information only as required in order to fulfill that objective with, for example, certain crew members e.g. housekeeping staff. Where necessary we will also share such information with certain third parties e.g. airlines, ground transportation, land-based hotels and shore excursion providers. Such disclosure may include transfer of your information outside the EU where different rules apply to the use of personal data. In such circumstances we shall ensure that such providers meet the highest standards of data privacy.
You can read our global privacy policy on any website operated by us. This sets out your rights to access, rectification and erasure of your data and contact details for a revocation of your consent.
While our online form is temporarily down, you can still request accommodations. Just send us an email and we'll take it from there.
Email: special_needs@rccl.com
Subject Line: Special Needs Request – [Reservation number] – [Ship] – [Sail date]
About you and your booking
Guest name(s) needing accommodations, reservation number, ship, sail date, email, phone, country of residence.
What you need
Describe it in your own words. Examples: wheelchair assistance at the pier, accessible transfers, an assistive listening device, a portable hearing room kit, a TTY in your stateroom, large print material, sign language interpreting, traveling with a service dog, or being unable to use steps. We don't need details about your disability, only about what would help.
If you need an accessible stateroom
Tell us whether you need a roll-in shower, and include this sentence: "I require an accessible stateroom because I have a mobility disability or other disability that requires the use of the accessible features provided in the stateroom." Also let us know if you need a raised toilet seat, mini-refrigerator, commode chair, sharps container or shower stool.
If you're bringing a wheelchair, scooter, or CPAP/BiPAP
Include the width, length, height and weight of the equipment, the combined height and weight of you and the equipment, whether it folds, and the battery type (gel, dry or wet cell). We need all of this to confirm it fits your stateroom door and can be accommodated on transfers and tours.
If you need oxygen or dialysis
Tell us whether you're bringing supplies or having them delivered, and include the vendor's name and phone number. For hemodialysis, please call us.
Medically related dietary requests
Soy milk, lactose-free milk, or Vanilla Ensure (tell us how many).
Anything else
Allergies or other needs, in your own words. We can't guarantee an allergy-free environment, and not every request can be accommodated, but we'll do what we reasonably can.
Booking accessible shore excursions
That's a separate team. Email shorexaccess@rccl.com with your equipment details, and let them know whether you can do minimal walking, whether you're traveling with a companion who can assist you, and whether you can transfer from a wheelchair to a seat.
You can also call: (866) 592-7225 (Mon-Fri, 9 am to 6 pm Eastern time). Guests who are deaf or hard of hearing can reach us through a relay service by dialing 711.