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Q

What if I cannot get vaccinated due to a disability or pre-existing medical condition? What if I am not vaccinated for religious reasons? What if I have recently recovered from COVID-19 and am not now eligible to be vaccinated?

A

Vaccination Accommodations Requests 

Following public health guidance, our ships are highly vaccinated environments. Accordingly, we have adopted operational capacity restrictions that restrict the number of unvaccinated guests we can carry. This means vaccination accommodations are not available on all sailings.  Whenever we grant a vaccination accommodation, we reserve the right to revoke it at any time.

 

 

Before requesting a vaccination accommodation, there are several things to keep in mind

We are currently only processing requests for vaccination accommodations on deposited, active bookings on sailings through June 30, 2022. Requests for sailings beyond this date will be reviewed on a rolling basis.

As you prepare to submit a request for vaccination accommodation, please:

  • Submit your request at least 30 days prior to your cruise departure date or even earlier if possible.
  • Be aware that we may not be able to process requests submitted less than 14 days to sailing.
  • Be aware that approvals or denials for vaccine accommodation may be issued up to 2 weeks prior to sailing or later.
  • Wait for a response to your request before booking travel arrangements such as flights and hotel accommodations. Royal Caribbean is not responsible for any travel-related expenses incurred by you or members of your traveling party should your request be denied.

 

How to submit a vaccination accommodation request

If you believe that you meet the requirements for a vaccination accommodation, please send an email to vaxaccommodations@rccl.com. You can also have your local travel agent or International Representative contact us.

Your initial email to vaxaccommodations@rccl.com should include the following details:

  • The full name of the person who needs the accommodation, as the name appears on their reservation
  • Ship Name
  • Date of Sailing
  • Reservation Number
  • Best phone number to reach the requesting guest (or their legal guardian if they are a minor)
  • Best email to reach the requesting guest or their guardian, should it be different than the one you are emailing from

Our team may ask you to provide additional documents to help our review process.

Vaccine accommodation requests should be submitted individually, and will be considered individually. It may be possible for some members of the same travel party to receive an approval and others be denied.

Our receipt of your vaccination accommodation request in no way implies or guarantees an approval.

For sailings departing from or visiting Canada, you must first secure an approval from the Government of Canada and provide evidence of that approval with your request.

 

If your vaccination accommodation request is granted.

Approvals apply only to the sailing for which they were granted and need to be renewed for each new sailing as protocols and operational needs change frequently. Approvals do not imply or guarantee an approval for any future sailings.

Please note that vaccination accommodated guests must adhere to all health protocols and travel requirements for unvaccinated guests as required by the cruise line and at the local, state and national level. 

 

If your vaccination accommodation request is denied

If we are unable to approve your request, you can:

  • Change the ship/sail date and submit a new request, if your denial was based on operational capacity.
  • Cancel only the unvaccinated guest(s) from the booking, if the remainder of the traveling party still wishes to sail. The unvaccinated guest will receive a full refund after cancellation.
  • Cancel the booking that includes the unvaccinated guest and receive a full refund for the booking. Only those guests in the impacted booking are eligible to receive a full refund. Related bookings (family, friends, etc. traveling on another booking) remain subject to the standard cancellation penalty schedule.

 

Is a Certificate of COVID-19 Recovery a Vaccination Accommodation?

No, for U.S. departures, including San Juan, Puerto Rico, as well as departures from Bridgetown, Barbados, Barcelona, Spain; and Italy, Royal Caribbean does not accept a Certificate of COVID-19 Recovery as a substitute for a guest’s vaccination records.  

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