Questions related to RoyalUp Cabanas Upgrade Program-
The cabana you are bidding on may not be available today, but we keep your bid open in our system in the event a cabana becomes available, or there is a cancellation.
Your offer can be accepted anytime from the moment it’s submitted, up until one day prior to your sailing’s departure. You will be notified via email if your offer has been accepted.
Your existing reservations will remain intact. For instance, if you purchased a Thrill Waterpark® day pass and later have a RoyalUp Cabanas offer accepted for a Thrill Waterpark Cabana upgrade your original day pass purchase will not be canceled when...
It’s likely your party will receive multiple offers to bid. However, offers are reviewed individually. We can’t guarantee all bids will be accepted or that cabanas will be close together.
Absolutely! You may modify or cancel your offer up until one day prior to your sailing’s departure, if your offer has not already been placed in “Pending” or “Accepted” status and the credit card provided has not been charged. Modifications or cancel...
To find out if you’re eligible for the RoyalUp Cabanas℠ program, please check your email inbox for an email from royalupcabanas@rccl.com. If you’re eligible, you’ll be able to submit bids for your upcoming sailing.
If the credit card you’re using is declined, you will receive an email with instructions to either to enter updated credit card information or to notify us to retry the same credit card that was entered during the offer submission process.
To change the credit card, you will need to cancel and resubmit your offer. Cancellations can be made using the link in your confirmation email. This will not negatively impact your chances of an upgrade.
To receive an email invitation to bid on a cabana, guests must be opted-in to receive Royal Caribbean marketing e-mails. To opt-in to receive emails, guests can sign up on our website, opt-in through the online check in process or within the My Reser...
The RoyalUp Cabanas℠ offer amount is for the entire cabana reservation during your visit to Perfect Day at CocoCay. Each cabana has a different capacity, please refer to the cabana description for details. For example, a Thrill Waterpark cabana accom...
No. Once your bid is accepted, your card will be charged immediately. To cancel and obtain a full refund, you must call us at 1-800-205-9812 no less than 24 hours prior to your sailing's departure or visit the Shore Excursions desk onboard 48 hours b...
The RoyalUp Cabanas℠ upgrade does not include any additional promotions and is not combinable with FCCs or OBCs as a credit card is provided at the time of bidding.
Yes. You may obtain a full refund of your purchase by cancelling up to 48 hours before arrival at the port of call. Cancellations can be made through My Royal Cruise, Royal App, or at the Shore Excursion desk once onboard.
