ADDITIONAL ASSISTANCE: ONBOARD & OFFSHORE 

AIRPORT TRANSPORTATION

If requested in advance, Royal Caribbean can arrange for accessible transportation to transfer guests between the airport and the pier. This service is offered at no extra charge to our air/sea guests or those who have purchased cruise-only transfers. Accessible transportation may be limited or not available outside the U.S. See a travel agent or contact us for details. 

EXTRA ASSISTANCE AT THE PIER

Royal Caribbean International® offers boarding and departure assistance with wheelchairs to guests with mobility disabilities. Request assistance once you arrive at the pier or contact us prior to your cruise so that we may prioritize your assistance to go onboard. Wheelchair assistance for boarding is available from the terminal check-in, to the ship. During peak times there may be a wait for assistance.

While many ports provide easy access for wheelchairs and scooters, however due to various conditions: steepness of the gangway, tendering, weather, tidal and sea conditions, and shore-side facilities, guests using assistive devices may be precluded from getting on or off the ship.

We will make reasonable efforts to assist our guests, but for safety reasons, our staff is not permitted to lift guests or equipment. Assistance with manual wheelchairs, walkers, canes, etc. will be provided. 

SHIPBOARD ASSISTANCE

We will provide reasonable mobility assistance to guests in accessing areas of the ship that are not accessible. 

TRAVELING FROM SHIP TO SHORE

At some ports, the ship will anchor off shore, and guests are taken to shore by small boats called tenders. Even if the ship is scheduled to dock at a pier, it can change to tendering.

Guests with assistive devices who are unable to take a few steps will be unable to board tenders unless roll-on capability is available.

In order to safely board most tenders, guests must be able to take steps and use a collapsible manual wheelchair. In addition, motorized wheelchairs and mobility scooters can not be taken on tenders, unless roll-on capability is available. Inquire about tender roll-on capability at Guest Relations Desk while on board. Please note roll-on capability is not guaranteed.

Weather, sea conditions and other factors may preclude tendering. Safety of our guests and crew is our primary consideration, and the Captain and his staff will make the final decision regarding transferring guests and their assistive devices based on safety reasons.

If guests are unable to tender or disembark because of due to these circumstances, there will be no refund or credit for missed ports. While we recognize your disappointment, the safety of our guests and crew takes precedence.


PORTS THAT REQUIRE TENDERING

  •   Airlie Beach, Australia
  •   Ajaccio, Corsica
  •   Bali (Padang Bay), Indonesia
  •   Bar Harbor, Maine
  •   Bay of Islands, New Zealand
  •   Belize City, Belize
  •   Bora Bora, French Polynesia
  •   Buzios, Brazil
  •   Cabo Frio, Brazil
  •   Cabo San Lucas, Mexico
  •   Cannes (Monte Carlo), France
  •   Champagne Bay, Vanuatu
  •   CocoCay, Bahamas
  •   Corfu, Greece
  •   Cozumel, Mexico
  •   Denarau, Fiji
  •   Edinburgh, Scotland
  •   Esperance, Australia
  •   Exmouth, Australia
  •   La Spezia (Florence, Pisa), Italy
  •   Geiranger, Norway
  •   George Town, Grand Cayman
  •   Hanoi (Halong Bay), Vietnam
  •   Icy Strait Point, Alaska
  •   Ilha Grande, Brazil
  •  Ilhabela, Brazil
  •   Ilheus, Brazil
  •   Isle of Pines, New Caledonia
  •   Jeju, Republic of Korea (South Korea)

 

 

  •   Kailua Kona, Hawaii
  •   Kotor, Montenegro
  •   Lahaina (Maui), Hawaii
  •   Lifou, Loyalty Island
  •   Lombok, Indonesia
  •   Malacca, Malaysia
  •   Moorea, French Polynesia
  •   Mykonos, Greece
  •   Mystery Island, Vanuatu
  •   Naples (Salerno), Italy
  •   Nha Trang, Vietnam
  •   Villefranche (Nice), France
  •   Ouvea (Wadrilla), Loyalty Island
  •   Phuket, Thailand
  •   Playa Del Carmen, Mexico
  •   Port Douglas, Australia
  •   Portbelo, Brazil
  •   Punta Del Este, Uruguay
  •   Rockland, Maine
  •   Samana, Dominican Republic
  •   Santorini, Greece
  •   Split, Croatia
  •   St. Peter Port, Channel Islands
  •   Ushuaia, Argentina
  •   Visby, Sweden

 

To customize your accommodations to meet your specific needs, please complete the Guest Special Needs Form
To customize your accommodations to meet your specific needs, please complete the Guest Special Needs Form

We encourage you notify us of your needs at the time of booking, to guarantee availability of specific equipment or services. Please provide 60 days advance notice if you need sign language interpreting services during your cruise, 30 days advance notice if you need special equipment or services to accommodate your disability during the cruise. If we do not receive enough advance notice, we will make reasonable efforts to provide requested equipment and/or services. You must provide 72 hours advance notice if you are traveling with a group of 10 or more passengers with disability.

MORE INFORMATION

Call our Access Department at (866) 592-7225,  or send an e-mail to special_needs@rccl.com, or have your local travel agent or International Representative contact us. Our fax number is (954) 628-9622.

ADDITIONAL ASSISTANCE
 
Feel free to ask for a Complaint Resolution Official (CRO). Our CROs have been trained and are aware of applicable U.S. Department of Transportation (DOT) disability regulations as well as our policies and procedures regarding guests with disabilities. Our CROs are available at all U.S ports of departure and ships.

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