VISUAL & HEARING DISABILITIES 
 

VISUAL

We're determined to make the cruising experience as convenient and enjoyable as possible for guests with who are blind or have low vision. Our ships have been designed to incorporate Braille in public areas and elevators. Our crew and staff are on hand to assist in every way.

VISUAL FEATURES/ACCOMODATIONS AVAILABLE

  •   Large-print menus and Cruise Compasses
  •  
  •   Service animals welcomed onboard: a 4 feet by 4 feet relief area with cypress mulch is provided
  •  
  •   Braille/tactile signage
  •  
  •   Braille elevator buttons/audio call signals
  •  
  •   Orientation tours
  •  
  •   Qualified Readers

 


HEARING


There have been many technological advances developed to assist guests who are deaf and hard of hearing, and at Royal Caribbean International®, we've made every attempt to employ them wherever and whenever possible. There's no reason everyone can't enjoy the Royal Caribbean cruise vacation to the fullest.

HEARING FEATURES/ACCOMODATIONS AVAILABLE

  •   A portable room kit in your stateroom is available upon request. It includes a visual-tactile alert system that provides alerts for door knocking, telephone ringing, alarm clock and smoke detector.
  •  
  •   A TTY (teletypewriter) in your stateroom is available upon request. The TTY in your stateroom interfaces with the TTY at the Guest Relations Desk to meet all your in-stateroom needs.
  •  
  •   Amplified telephones are available in the staterooms and public areas.
  •  
  •   Assistive Listening Systems are located in the main theatre on all ships and in Studio B on Voyager, Freedom and Oasis class ships.
  •  
  •   Closed-captioned televisions are available in all staterooms across the fleet. Please note that only select programs are captioned. All safety videos are captioned.
  •  
  •   Sign language interpreting services will be provided upon request for deaf guests who use American Sign Language (ASL) as their primary means of communication. Sign language interpreting services are provided for main production shows, port and shopping presentations and other major activities on a shared basis for all deaf guests onboard. A request for sign language interpreting services should be made with the Access Department at time of booking but no later than 60 days prior to sailing. Requests are subject to availability of interpreters. Sign language interpreting services are provided on cruises that depart from and/or return to the U.S. and Canada.

To customize your accommodations to meet your specific needs, please complete the Guest Special Needs Form
To customize your accommodations to meet your specific needs, please complete the Guest Special Needs Form

We encourage you notify us of your needs at the time of booking, to guarantee availability of specific equipment or services. Please provide 60 days advance notice if you need sign language interpreting services during your cruise, 30 days advance notice if you need special equipment or services to accommodate your disability during the cruise. If we do not receive enough advance notice, we will make reasonable efforts to provide requested equipment and/or services. You must provide 72 hours advance notice if you are traveling with a group of 10 or more passengers with disability.

MORE INFORMATION

Call our Access Department at (866) 592-7225,  or send an e-mail to special_needs@rccl.com, or have your local travel agent or International Representative contact us. Our fax number is (954) 628-9622.

ADDITIONAL ASSISTANCE
 
Feel free to ask for a Complaint Resolution Official (CRO). Our CROs have been trained and are aware of applicable U.S. Department of Transportation (DOT) disability regulations as well as our policies and procedures regarding guests with disabilities. Our CROs are available at all U.S ports of departure and ships.

My Personas

code: