取消安心無憂

所有在 2022 年 3 月 31 日前預訂並於 2022 年 9 月 30 日前出發的航程,均可最遲在開航日期前 48 小時取消行程,並以「日後遊輪積分」獲取已付全額。您可將積分用於未來您喜歡的任何遊輪之旅 — 可供選擇的航程多不勝數。

最佳價格保證

對於 2022 年 3 月 31 日之前預訂並在 2022 年 9 月 30 日之前出發的遊輪,如您發現您所乘的遊輪有更優惠的價格,我們的「最優惠價格保證」可讓您作出調整。換句話說,您一定可以獲得至抵價格。在開航日期前 48 小時致電聯絡我們,即可獲得等於差價的遊輪積分或價格調整 — 隨您選擇。

急不及待想要計劃下一趟遊輪之旅?立即行動. 或者,您可以取消現有的遊輪之旅、兌換「日後遊輪積分」「日後遊輪積分」 或查看我們的常見問題,以獲取更多資訊。


取消遊輪之旅

如需取消,您可以使用以下其中一個選項辦理。

    • 立即致電 3002-4635 聯絡「皇家賓客服務團隊」(早上9時至下午6時 / 一星期 7 天)

    • 連同你的預訂號碼電郵至hkgdirectbk@rcclapac.com

    • 如果你透過旅遊社預訂,請聯絡他們以獲得協助。

請注意,我們的等候時間可能比預期中的長 — 在此感謝您的耐心等待。

 

兌換日後遊輪積分

有想要使用的「日後遊輪積分」?使用積分相當簡單,甚至不用打電話也可用到 — 只需透過下方連結即可。

 
 
 

 
 
 

常見問題
 

問:甚麼是「遊輪體驗 安心放心」政策?
答: 新的「遊輪體驗安心放心」政策適用於 2022年03月31日或之前預訂的客人,可以於啟航日前最少 48小時前通知取消任何 2022年9月31日或之前出發的遊輪旅程,並可獲未來航次抵用券(抵用券)。抵用券有效期至 2022年12月31日或原本行程取消日起計12個月(以較後者為準)。

 

問:是否所有航次都符合「遊輪體驗 安心放心」計劃的資格?
答:「遊輪體驗 安心放心」符合的航次包括 2022年03月31日或之前預訂的,於 2022年9月31日或之前啟航的航次。

 

問:我有多少時間兌換未來航次抵用券?
答: 未來航次抵用券必須用以兌換抵用券有效期內出發之遊輪航程。

 

Q : 我如何取消我的遊輪旅程?
答:若您經由旅行社預訂,請聯絡他們協助取消。若您直接與我們預訂,請致電我們的預訂熱線 (+852) 3018-3463 或填妥並提交網上表格 。請留意,您或您的旅行社必須於出發日前最少 48 小時前通知我們您希望取消旅程,否則將無法受理。這期間電話流量較高,如需長時間等候電話接通,敬請見諒,謝謝。

 

Q : 如果我收到的未來航次抵用券與我想要預訂的遊輪旅程之間票價有所不同,該怎麼辦?
答:如果您新預訂的票價超過未來航次抵用券的票價,您將必須支付差額。如果新預訂的票價低於未來航次抵用券的票價,則會成為剩餘的未來航次抵用券餘額 。

 

問:未來航次抵用券可否用在皇家加勒比國際遊輪的品牌家族內?
答:否,您必須將您的未來航次抵用券應用於皇家加勒比國際遊輪上的未來遊輪旅程。

 

問:在此期間,是否仍適用標準的最終付款時間表?
答:是的,若香港或中國出發航次,需要 45 天的全額付款。國際航次的旅程長度為 1-4晚的航班需要 75 天的全額付款,長度為 5 晚以上的旅程仍然需要 90 天的全額付款。

 

問:此政策更新對「不設退款訂金」預訂有甚麼影響?
答:2022年03月31日或之前預訂於 2022年9月31日或之前出發的「不設退款訂金」預訂亦符合「遊輪體驗 安心放心」政策,並遵循相同的規則。在最終付款到期日之前,預訂了「不設退款訂金」遊輪旅程之客人若希望更改至其他遊輪或航行日期,可以在 2022年03月31日之前更改,將不需支付任何費用 – 手續費將被免除。

 

問:如果我預訂的遊輪旅程確認「最佳價格保證」發現更好價格,並可獲得船上消費金額,我什麼時候可以得到它?
答:「最佳價格保證」可讓客人在航行前 48 小時內享受更優惠的價格。客人必須在 2022年03月31日或之前預訂和 2022年9月31日或之前出發的班次,預訂的價格差異將作為船上消費金額並添加到預訂中,它將在 14 個工作日內加到帳戶中,更新後的發票將包括船上消費金額計算在內。

 

問: 如果一旦取消,購買了任何的船上消費,例如飲料套餐,海岸遊覽等,會退還嗎?
A : 是的,購買了任何的船上消費將退回原始付款方式。

 

問: 關於「遊輪體驗 安心放心」計劃通知時間表,「最多 48 小時之前」是什麼?
答:由於入境規定 ,皇家加勒比需要完整的 48 個小時來處理您的出發日之前的取消。 以下是每天的情況,以幫助您了解確切的時間安排。 這似乎是技術性的需要,但我們正在努力為您提供盡可能多的時間來做出您的決定。 如果您對我們的「遊輪體驗 安心放心」取消政策有任何其他疑問,請在啟航前隨時與我們聯繫。

「遊輪體驗 安心放心」48小時通知
如果您將航行在 您需要在這個時候之前致電給我們...
星期一 您的船離開所在時區的星期五午夜
星期二 您的船離開所在時區的周六午夜
星期三 您的船離開所在時區的周日午夜
星期四 您的船離開所在時區的星期一午夜
星期五 您的船離開所在時區的星期二午夜
星期六 您的船離開所在時區的星期三午夜
星期日 您的船離開所在時區的星期四午夜


 
 
 


Terms & Conditions
 
Royal Caribbean International’s (“RCI”) “Cruise with Confidence” program provides individual guests and guests in non-contracted groups who booked a cruise on or before March 31, 2022, on sailings between June 12, 2020 and September 30, 2022 with the option to either: (i) cancel their cruise reservation up to 48 hours prior to the vacation start date and elect to receive a Future Cruise Credit under the Cruise with Confidence program (a “CWC FCC”) equal to the amount of the cruise fare the guest paid to RCI for their cruise, or (ii) opt in for our Cruise with Confidence “best price guarantee” on their current sailing up to 48 hours prior to the vacation start date. If the guest cancels an eligible booking before the 48-hour cut-off and elects to receive a CWC FCC:

(a) before the final payment due date of the booking (the“Final Payment due date”), if the guest paid a non-refundable deposit (“NRD”) to RCI on the booking, the guest will receive an FCC equal to the amount of the NRD paid. RCI will refund any other payments it received toward the guest’s cruise fare.

(b) after the Final Payment due date, the guest will receive a CWC FCC equal to 100% of the cruise fare paid to RCI.

“Vacation start date” means the date of the earlier of: (i) the scheduled embarkation of the cruise; or (ii) any pre-cruise hotel stay or Cruisetour package associated with the cruise and booked through RCI.
 
“Cruise with Confidence” is a voluntary program designed to provide guests with different options and additional flexibility when booking a cruise. If a guest does not opt-in to receive a CWC FCC, the cancellation policy tied to the guest’s reservation at booking will continue to apply. However, if a guest opts-in to receive a CWC FCC at a time when the booking is subject to cancellation charges that would otherwise have been less than 100% of total cruise fare, by opting in to receive a CWC FCC, the guest agrees to become immediately subject to cancellation charges equal to 100% of the cruise fare paid to RCI. By requesting a CWC FCC, the guest has cancelled his or her reservation and waives any right to receive any refund of the cruise fare paid, even if the sailing is later canceled (note: depending on when the guest cancelled, an exception may apply for cancelled cruises originally scheduled to embark after October 31, 2020). If a guest elects to receive a CWC FCC, or otherwise cancels his or her reservation, cancellation charges incurred by the guest on the reservation will not be waived or refunded for any reason, except as otherwise provided herein or required by applicable law.
 
The Future Cruise Credit offered under the “Cruise with Confidence” program is available only to bookings for named guests for which cruise fare deposits have been paid. The CWC FCC is non-refundable and may not be redeemed for cash. The CWC FCC’s value may be applied only toward the cruise fare due on a new booking or to satisfy the remaining cruise fare balance due for an existing booking, on RCI The CWC FCCs cannot be used to obtain a refund. All bookings are subject to availability at the time of the request. Restrictions may apply on stateroom category and applicable pricing and promotions. Guest will remain responsible for paying the applicable deposit amounts, the difference in the cruise fare on the booking if it exceeds the value of the CWC FCC, taxes/fees, port expenses and gratuities (if applicable) for the booking.
 
The CWC “best price guarantee” may be applied only if RCI is currently advertising a lower, publicly available, rate for staterooms of the same category on the same sailing and, at the time of the request, those staterooms are not sold out. If the CWC “best price guarantee” results in a decrease in the guest’s cruise fare after the Final Payment due date, then the difference will be provided to guests in the form of a non-refundable onboard credit for use on the guest’s cruise. If the CWC “best price guarantee” results in a decrease in the guest’s cruise fare before the Final Payment due date, the difference will be provided in a rate adjustment. The CWC “best price guarantee” does not apply, and any rate adjustment or onboard credit will be adjusted accordingly or forfeited, if: (i) the guest changes the ship or sail date; (ii) the guest does not qualify for the promotional fare; (iii) the stateroom category is sold out; or (iv) the guest books at a reduced single supplement rate and later converts to double occupancy by adding a second guest. If the guest booked under a combined cruise with promotional air offer, the CWC best price guarantee applies only to other combined cruise with promotional air offers made by RCI.
 
RCI’s “Cruise with Confidence” program is not available to bookings made after March 31, 2022. Program is not available to guests booked on chartered sailings or in contracted groups and CWC FCCs may not be used on chartered sailings or in contracted groups. These program terms do not apply to RCI bookings made by residents of mainland China. Residents of mainland China who booked with RCI should refer to the Cruise with Confidence program terms posted on https://www.rcclchina.com.cn. RCI reserves the right to correct any errors, inaccuracies or omissions at any time without prior notice or liability. Offer can be withdrawn or modified at any time without prior notice. Please check our website for current details. Please check our website for current details.
 
©2022 Royal Caribbean Cruises Ltd. Ships’ registry: Bahamas.
 

My Personas

code: