遊輪體驗,安心放心

皇家加勒比致力於讓我們的客人放心。 我們的計劃可確保您可以靈活地在出發前取消,同時知道自己將以最優惠的價格登上皇家遊輪。出發前最短 48 小時前可取消,並可獲得未來遊輪旅程的抵用卷,有效期至 2022年4月30日。適用於截至 2021年12月17日的現有預訂和新預訂。

無憂取消

出發前最短 48 小時前可取消,並可獲得未來遊輪旅程的抵用卷,有效期至 2021年12月31日。適用於 2021年12月17日前的預訂。

最佳價格保證

在香港官方網站預訂發現更好價格? 我們的最佳價格保證可讓您在航行前 48小時內享受更優惠的價格和促銷活動。如果發現更好的價格,您將會收到不可退款的船上消費額,或已調整的最終應繳餘額。

Feeling good and ready to browse for your next cruise? Head here. Or keep scrolling to cancel an existing cruise, redeem a Future Cruise Credit or check out our FAQs for additional information.


Cancel your cruise

If you need to cancel, you can use one of these options to do so.

    • Call our Royal Customer Service Team at 800-256-6649 (24 hours / 7 days a week).

    • Submit an online cancelation using our online form.

    • If you booked with a Travel Advisor, please contact them for assistance.

Please know, our hold times may be longer than expected, and we appreciate your patience.

 

Redeem a Future Cruise Credit

Already have a Future Cruise Credit you want to use? Applying your credit is easy, you don’t even need to call. Just use the links below.

 
 
 

 
 
 

常見問題
 

問:甚麼是「遊輪體驗 安心放心」政策?
答: 自2020年5月6日起,我們已加強和延伸了「遊輪體驗 安心放心」政策,讓您更加安心。新的「遊輪體驗安心放心」政策適用於 2021年12月17日或之前預訂的客人,可以於啟航日前最少 48小時前通知取消任何 2022年4月30日或之前出發的遊輪旅程,並可獲未來航次抵用券(抵用券)。抵用券有效期至 2022年12月31日或原本行程取消日起計12個月(以較後者為準)。

 

問:是否所有航次都符合「遊輪體驗 安心放心」計劃的資格?
答:「遊輪體驗 安心放心」符合的航次包括 2021年12月17日或之前預訂的,於 2022年4月30日或之前啟航的航次。

 

問:我有多少時間兌換未來航次抵用券?
答: 未來航次抵用券兌換有效期至 2022年4月30日或原本行程取消日後計12個月(以較後者為準)。未來航次抵用券必須用以兌換抵用券有效期內出發之遊輪航程。

 

Q : 我如何取消我的遊輪旅程?
答:若您經由旅行社預訂,請聯絡他們協助取消。若您直接與我們預訂,請致電我們的預訂熱線 (+852) 3018-3463 或填妥並提交網上表格 。請留意,您或您的旅行社必須於出發日前最少 48 小時前通知我們您希望取消旅程,否則將無法受理。這期間電話流量較高,如需長時間等候電話接通,敬請見諒,謝謝。

 

Q : 如果我收到的未來航次抵用券與我想要預訂的遊輪旅程之間票價有所不同,該怎麼辦?
答:如果您新預訂的票價超過未來航次抵用券的票價,您將必須支付差額。如果新預訂的票價低於未來航次抵用券的票價,則會成為剩餘的未來航次抵用券餘額 。

 

問:未來航次抵用券可否用在皇家加勒比國際遊輪的品牌家族內?
答:否,您必須將您的未來航次抵用券應用於皇家加勒比國際遊輪上的未來遊輪旅程。

 

問:在此期間,是否仍適用標準的最終付款時間表?
答:是的,若香港或中國出發航次,需要 45 天的全額付款。國際航次的旅程長度為 1-4晚的航班需要 75 天的全額付款,長度為 5 晚以上的旅程仍然需要 90 天的全額付款。

 

問:此政策更新對「不設退款訂金」預訂有甚麼影響?
答:2021年12月17日或之前預訂於 2022年4月30日或之前出發的「不設退款訂金」預訂亦符合「遊輪體驗 安心放心」政策,並遵循相同的規則。在最終付款到期日之前,預訂了「不設退款訂金」遊輪旅程之客人若希望更改至其他遊輪或航行日期,可以在 2021年12月17日之前更改,將不需支付任何費用 – 手續費將被免除。

 

問:如果我預訂的遊輪旅程確認「最佳價格保證」發現更好價格,並可獲得船上消費金額,我什麼時候可以得到它?
答:「最佳價格保證」可讓客人在航行前 48 小時內享受更優惠的價格。客人必須在 2021年12月17日或之前預訂和 2022年4月30日或之前出發的班次,預訂的價格差異將作為船上消費金額並添加到預訂中,它將在 14 個工作日內加到帳戶中,更新後的發票將包括船上消費金額計算在內。

 

問: 如果一旦取消,購買了任何的船上消費,例如飲料套餐,海岸遊覽等,會退還嗎?
A : 是的,購買了任何的船上消費將退回原始付款方式。

 

問: 關於「遊輪體驗 安心放心」計劃通知時間表,「最多 48 小時之前」是什麼?
答:由於入境規定 ,皇家加勒比需要完整的 48 個小時來處理您的出發日之前的取消。 以下是每天的情況,以幫助您了解確切的時間安排。 這似乎是技術性的需要,但我們正在努力為您提供盡可能多的時間來做出您的決定。 如果您對我們的「遊輪體驗 安心放心」取消政策有任何其他疑問,請在啟航前隨時與我們聯繫。

「遊輪體驗 安心放心」48小時通知
如果您將航行在 您需要在這個時候之前致電給我們...
星期一 您的船離開所在時區的星期五午夜
星期二 您的船離開所在時區的周六午夜
星期三 您的船離開所在時區的周日午夜
星期四 您的船離開所在時區的星期一午夜
星期五 您的船離開所在時區的星期二午夜
星期六 您的船離開所在時區的星期三午夜
星期日 您的船離開所在時區的星期四午夜


 
 
 


Terms & Conditions
 
Royal Caribbean International’s (“RCI”) “Cruise with Confidence” program provides individual guests and guests in non-contracted groups who booked a cruise on or before December 17, 2021, on sailings between June 12, 2020 and April 30, 2022 with the option to either: (i) cancel their cruise reservation up to 48 hours prior to the vacation start date and elect to receive a Future Cruise Credit under the Cruise with Confidence program (a “CWC FCC”) equal to the amount of the cruise fare the guest paid to RCI for their cruise, or (ii) opt in for our Cruise with Confidence “best price guarantee” on their current sailing up to 48 hours prior to the vacation start date. If the guest cancels an eligible booking before the 48-hour cut-off and elects to receive a CWC FCC:

(a) before the final payment due date of the booking (the“Final Payment due date”), if the guest paid a non-refundable deposit (“NRD”) to RCI on the booking, the guest will receive an FCC equal to the amount of the NRD paid. RCI will refund any other payments it received toward the guest’s cruise fare.

(b) after the Final Payment due date, the guest will receive a CWC FCC equal to 100% of the cruise fare paid to RCI.

“Vacation start date” means the date of the earlier of: (i) the scheduled embarkation of the cruise; or (ii) any pre-cruise hotel stay or Cruisetour package associated with the cruise and booked through RCI.
 
“Cruise with Confidence” is a voluntary program designed to provide guests with different options and additional flexibility when booking a cruise. If a guest does not opt-in to receive a CWC FCC, the cancellation policy tied to the guest’s reservation at booking will continue to apply. However, if a guest opts-in to receive a CWC FCC at a time when the booking is subject to cancellation charges that would otherwise have been less than 100% of total cruise fare, by opting in to receive a CWC FCC, the guest agrees to become immediately subject to cancellation charges equal to 100% of the cruise fare paid to RCI. By requesting a CWC FCC, the guest has cancelled his or her reservation and waives any right to receive any refund of the cruise fare paid, even if the sailing is later canceled (note: depending on when the guest cancelled, an exception may apply for cancelled cruises originally scheduled to embark after October 31, 2020). If a guest elects to receive a CWC FCC, or otherwise cancels his or her reservation, cancellation charges incurred by the guest on the reservation will not be waived or refunded for any reason, except as otherwise provided herein or required by applicable law.
 
The Future Cruise Credit offered under the “Cruise with Confidence” program is available only to bookings for named guests for which cruise fare deposits have been paid. The CWC FCC is non-transferrable, non-refundable and may not be redeemed for cash. The CWC FCC’s value may be applied on or before April 30, 2022 only toward the cruise fare due on a new booking or to satisfy the remaining cruise fare balance due for an existing booking, on RCI, for a sailing scheduled to depart on or before December 31, 2022 or one year from the originally scheduled embarkation date of the guest’s cancelled cruise reservation, whichever is later. If not used on or before April 30, 2022, the CWC FCC will automatically expire and have no value. The CWC FCCs cannot be used to obtain a refund. All bookings are subject to availability at the time of the request. Restrictions may apply on stateroom category and applicable pricing and promotions. Guest will remain responsible for paying the applicable deposit amounts, the difference in the cruise fare on the booking if it exceeds the value of the CWC FCC, taxes/fees, port expenses and gratuities (if applicable) for the booking.
 
The CWC “best price guarantee” may be applied only if RCI is currently advertising a lower, publicly available, rate for staterooms of the same category on the same sailing and, at the time of the request, those staterooms are not sold out. If the CWC “best price guarantee” results in a decrease in the guest’s cruise fare after the Final Payment due date, then the difference will be provided to guests in the form of a non-refundable onboard credit for use on the guest’s cruise. If the CWC “best price guarantee” results in a decrease in the guest’s cruise fare before the Final Payment due date, the difference will be provided in a rate adjustment. The CWC “best price guarantee” does not apply, and any rate adjustment or onboard credit will be adjusted accordingly or forfeited, if: (i) the guest changes the ship or sail date; (ii) the guest does not qualify for the promotional fare; (iii) the stateroom category is sold out; or (iv) the guest books at a reduced single supplement rate and later converts to double occupancy by adding a second guest. If the guest booked under a combined cruise with promotional air offer, the CWC best price guarantee applies only to other combined cruise with promotional air offers made by RCI.
 
RCI’s “Cruise with Confidence” program is not available to bookings made after December 17, 2021. Program is not available to guests booked on chartered sailings or in contracted groups and CWC FCCs may not be used on the same. These program terms do not apply to RCI bookings made by residents of mainland China. Residents of mainland China who booked with RCI should refer to the Cruise with Confidence program terms posted on https://www.rcclchina.com.cn. RCI reserves the right to correct any errors, inaccuracies or omissions at any time without prior notice or liability. Offer can be withdrawn or modified at any time without prior notice. Please check our website for current details.
 
©2021 Royal Caribbean Cruises Ltd. Ships’ registry: Bahamas.
 

My Personas

code: