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問題

What happens if my Cruise with Confidence or Global Suspension Future Cruise Credit is more than my new cruise?

回答

If the cruise fare is less than the Future Cruise Credit amount, we will issue a new certificate for the remaining balance after you’ve completed your sailing.

If the same guests from the cancelled sailing are rebooked on a new reservation, any remaining balance from one person’s credit can be used to cover another passenger. However, remaining balances may not be transferred to new guests. For example:

Original Booking:

Susan Smith received a $1500 FCC

Jason Smith received a $500 FCC

New Booking – Credit CAN be used for another passenger:

Susan Smith’s Cruise Fare is $1000

Jason Smith’s Cruise Fare is $1000

Susan can use the rest of her FCC for Jason because he was a passenger on the original booking.

New Booking – Credit CANNOT be used for another passenger:

Susan Smith’s Cruise Fare is $1000

Tyler Jones’s Cruise Fare is $1000 – New Guest

Susan cannot use the rest of her FCC for Tyler because he was not a passenger on the original booking. Susan would be issued a new FCC, after the completion of her sailing, for the remaining $500. The FCC will need to be redeemed by the original expiration date or within 6 months later — whichever date gives Susan the most time to use it.

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