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Q

For all sailings cancelled by the COVID-19 operations suspension, if I received the 125% Future Cruise Credit, can I change my mind and opt for a refund prior to the cruise credit expiration date?

A

 Given how fluid this situation is, and the opportunity to use the extra credit being offered, you have the option to request a refund by:

  • December 31, 2021, if your sail date was on or before April 10, 2020, was April 11 – May 11, 2020, including:
    • April 11, 2020 on Ovation of the Seas
    • March 14, 2020 on Radiance of the Seas
    • April 19 – May 5, 2020 on Jewel of the Seas
    • April 2020 on Spectrum of the Seas
    • Alaska sailings departing May 12 – June 30, 2020
    • Empress of the Seas sailings departing June 1, 2020 & June 12, 2020
    • Voyager of the Seas sailings departing May 2020 (excluding May 25, 2020 sailing)
  • December 31, 2020 if your sail date was May 12  – October 31, 2020 and was cancelled on June 23, 2020 or earlier, including Canada sailings departing August 1 – October 31, 2020,  plus: 
    • Explorer of the Seas August 2020 sailings
    • Brilliance of the Seas August 21, 2020 sailing
    • Jewel of the Seas August 8 – August 23, 2020 sailings
    • Voyager of the Seas July 12 – September 30, 2020 sailings 
    • Spectrum of the Seas July 1 – July 10, 2020 sailings 
    • Quantum of the Seas July 3 – July 12, 2020 sailings
    • Odyssey of the Seas November 5, 2020 – April 17, 2021
    • Jewel of the Seas February 14, 2021

Once you request a refund, your Future Cruise Certificate will be deactivated. Please note, if you choose the refund option and the refund is processed, you cannot go back to a Future Cruise Credit at a later time.

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