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Questions related to 125% Onboard Cruise Credit Offer

The 125% Onboard Cruise Credit offer window varies depending on when your sailing was suspended. Please see below for your exact deadline: Suspension Announcement Date: Onboard Credit Offer Deadline: If your sailing was suspended on March 13, 2020 Yo...
Yes, once issued, you will need to use the Onboard Cruise Credit on a sailing departing on or before December 31, 2021.
Yes, you can change your mind and request a refund as long as you are within the Onboard Cruise Credit offer window. Once your Onboard Cruise Credit window closes, your selection is considered final and non-refundable.
Once the Onboard Cruise Credit is applied to a new booking, it has no cash value and is non-refundable. Any amount you did not use prior to the end of your voyage will not be refunded.
The new Onboard Cruise Credit is based on the amount you paid, excluding any previously applied Onboard Cruise Credit, and will be based on a per person value. Example: John pays $400 on a Visa card for an excursion priced at $100 per person for his ...
If you do not opt in for the 125% Onboard Cruise Credit offer, you will receive a full refund of any amounts paid for Cruise Planner purchases to your original payment method within 45 days of your offer window closing. Your refund will automatically...
The new 125% Onboard Cruise Credit is calculated on the amount paid for your Cruise Planner items, excluding previous Onboard Cruise Credits. Any Next Cruise Onboard Cruise Credits will be re-applied to a new booking. Additionally, if you had any Onb...
Yes! If you choose to take your cruise refund after you have already been issued the Onboard Cruise Credit, you will get to keep it. However, if you request your cruise refund before receiving the 125% Onboard Cruise Credit, you are no longer eligibl...
You may use your Onboard Cruise Credit for both Cruise Planner purchases and onboard purchases.
You can use your Future Cruise Certificate on one sailing and your Onboard Cruise Credit on another! It’s up to you to plan the perfect cruise vacation.
Your Onboard Cruise Credit needs to be used on 1 sailing departing on or before December 31, 2021. The good news is you can use it for both pre-cruise purchases through Cruise Planner like shore excursions and beverage packages and once you're onboar...
Once your Onboard Cruise Credit is applied to a reservation it is considered redeemed. As the Onboard Cruise Credit is non-refundable, we will not be able to reinstate it if you decide to cancel your sailing.

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